I have a complain regarding my interaction with one of the phone banking representative.

I had some queries related to net banking and as I received a message from bank, stating that for any assistance I can call up Phone banking, but when I called, Ms. Ritu picked up the call and was really rude and not at all ready to help. It seems to me as if she just wanted to avoid the call or wrap the call asap.

The lady was not ready to register my complain regarding the activation of Net banking feature and simply asked me to wait. On asking her till what time should I wait she got irate and offered me to talk to her supervisor. but instead came back and registered the complaint.

Comlaint Number: DEL 092110

Representative Name: Ritu:

Then when I asked for the supervisor, Ms. Preeti took the call

Whoever wants to apply for a car loan M.ASOKKUMAAR

I am from CHENNAI and I applied for a used car loan in HDFC bank 23 days ago (they told me the loan will be sanctioned in 4 days). All the requested documents were given to them and the verification process began (thats what they told me than). After 2 days one of their executives came home for address verification and took all the details and they came to my office and did all their verification stuff. They told me they required additional details which i provided them. They also did the car evaluation stuff. After that for 5 days thye kept telling me that the credit/risk team is doing another verification check and they needed a guarantor, which i provided. They have called me over 20 times for a verification check. AFTER PASSD LONE AFTER TWO DAY CHQ RECIVED 13.06.2009 TILL TIME ALL SO RC BOOK NOT REVICED IAM PURCH FROM CUSTOMER HOW DAYS WAITING PAY MENT U ALL SO THINKING

MY INSURANCES 05/07/2009 NIGHT FINESHED BEFORE 4/07/2009 RECIVED RC BOOK BUT NOT VERY SERICES ISSU MY CELL NO 9841095869

For some reason my netbanking got blocked and when I spoke to the customer care executives they told me that it was blocked due to a request given by me. Can u imagine how absurd that is? In fact the customer service exec asked me if it had to be done and I said no. Now I am out of the country and not in a postion to make any sort of cash transfers online. What bothers me is that even after committing such a blunder they have the audacity to tell me that its going to take another 7 days to reset and recieve the new password. All this while I always thought that it was a great bank. This experience has completely changed my opinion. In fact I believe that ICICI seems to have an definite edge over them.

Hi,

I owed Rs 55000 in Nov 2006 and there was a dipsuted transaction of Rs15000 on my card for which HDFC did not credited the amount to Merchant Account, and there after I kept paying the min amount which already closed to Rs 50000 until now and requested to remove the 15000 transaction and send the clear statement to me so that I will clear the complete outstanding. They said they need my signature to rollback the transaction and I've sent the letter, But they never rolled back that and keep adding finance charges for that amount as well.

In meanwhile agent was collecting the payments and agreed for Rs11000 final settlement, but when I called back they said they did not talk to us at all and they dont know.

On Aug 16 HDFC Credit card Collection department has transfered RS 64671.81 from my HDFC savings account without my concent and authorization from me and they made my saving account to zero balance.

I am planning to bring up this issue to Media and as well proceed legally for transfering the funds without my concent, so that this will not repeat to any other customer.


THERE IS NO SECURITY FOR THE FUNDS IN HDFC SAVINGS ACCOUNT.


HDFC CREDIT CARD IS CHEATING...THEY ARE GETTING HOLD OF SAVINGS ACCOUNTS...

Today (29th May, 2008) I got a verification call from a representative of HDFC Bank (name: Sandhya), she was verifying the details of any person, I don’t remember the name exactly, but the way she was talking, and they way she was behaving, I really got frustrated and felt irritated, on the top of that, when I asked her to tell the real purpose of this call, she started laughing at me, and said, sir, why are you yelling, just confirm these details and put you phone down (I’ve all this conversation recorded in my mobile phone).

This kind of calls are made at any time of work which is disturbing and time consuming and deviate me from my work. This is definitely affecting my working. The mental torture caused by that call is severe and disturbing me constantly.

Now please advice smb, what should I do?