Headlines Salon

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Category: Lifestyle

Contact Information
220 Marshall Drive, St Robert, Missouri, United States

Phone number: 573-336-4200

Headlines Salon Reviews

lisa27 January 15, 2011

bad haircut too short

this isnt a complaint against the salon but with a stylist who cut my hair too short, or with any stylist who cuts people's hair too short. I went to this salon to get a hair cut. First had to wait since they had people backed up and were taking walk-ins over real appointments. After waiting, then a stylist took me. We agreed on a certain number of inches he was going to cut off, and before I knew it, he had chopped off almost 6 inches or more. My hair was halfway down my back, and ended up being cut almost above my shoulders. It almost seemed like a bob or close to one. This is a travesty...why do these incompetent and stupid stylists think they can do this to people who are paying for services? Do people really pay someone for a botched or bad haircut that they didn't really want? How hard is it to be trained to know what 2-3 inches is as opposed to 6-7 or more? It seems stylists do this intentionally as they are fully trained and can't be that stupid as to not know the length of hair to cut when it comes to what someone wants. Stylists should be very concerned with not cutting people's hair too short, as that is one thing that is hard to undo, along with many others, yet they do so without a care in the world. When it was cut too short- it was of course too late to say anything as the bad was already done. Just an upset client who didn't go to get a hair cut to leave upset because of hair cut too short. Some people spend months growing their hair out, only for some incompetent stylist to ruin it in less than half a second. These aer trained professionals who seemingly intentionally cut hair too short for probably very selfish reasons and its just not right. It should be what the client wants, not what the stylist wants or wants to do to ruin people's hair or cut it too short. Its sad that some of these people just don't learn and continue to mess up people's hair in this way and charge them for it.

disgusted2000 November 23, 2010

Rude-No Customer Service

I had called to set up an appointment after my mother-in-law said a girl where she works had her hair done at Headlines. She had gotten a brazilian blowout so I was calling to inquire about that and make an appointment for a cut and possibly a color. I called 2 or 3 times on Monday and left messages hoping to catch someone at work, as they are open by appointment only on Mondays (according to their website). The next day was Tuesday, so I waited until 30 minutes after they opened to call to set up an appointment. No one answered the phone, so I left another message. No one had called me back by 10am and I needed to either get an appointment with them, or make an appointment with another salon, so I called again. Someone answered the phone, and I started asking about the services they provide. She informed me they no longer did the Brazilian blowout (which was fine) and told me that she had gotten my message yesterday. She acted like she was in a hurry to get to a fire, but nonetheless, I still needed an appointment. So, even though they do not do the brazilian, I inquired about what they do have. She gave me incorrect information about relaxers, told me they were waiting on a replacement for the brazilian and asked if I wanted to be contacted when they found one. I told her that I still needed my hair done even if they don't do brazilian blowouts. She told me she knew someone who still did the bb and she could give me their number. Honestly, I wasn't really interested, but asked her what services they provide. It was like pulling teeth to get any information. She finally said, "I can give you the girls number, do you want it?" So I just said yes, and wrote it down. I have never been treated so rudely by someone whom I'm trying to pay to perform a service. Here I was prepared to pay this hair salon at least $200 to get my hair done and she acted like it was a total imposition to talk to me for 2 minutes. Newsflash sister--Hairstylists have to be good listeners to know what their customers want! I will never go there, and I will tell EVERYONE I KNOW of their rude and unprofessional behavior.