This company can not even give you a eob why it should be right in front of them.They want you to resend all dr. bills. Who has time, is that not there job. You never get the same answer out of anyone. As soon as I get something settled they wont be my insurance company. They lied about what they pay, and benifits. Whats upwith them?

This company can not even give you a eob why it should be right in front of them.They want you to resend all dr. bills. Who has time, is that not there job. You never get the same answer out of anyone. As soon as I get something settled they wont be my insurance company. They lied about what they pay, and benifits. Whats upwith them?

This company can not even give you a eob why it should be right in front of them.They want you to resend all dr. bills. Who has time, is that not there job. You never get the same answer out of anyone. As soon as I get something settled they wont be my insurance company. They lied about what they pay, and benifits. Whats upwith them?

The discounts they provide to members are pretty good. The real difficulty with them is that they refuse to pay the balance and delay as long as possible. They have staff that works for the IRS at the expense of its members and require members to do the staff work for them to process legitimate claims.

I also talked to someone at the national benefits advisory and he told me that it would cover me and my husband for 169.95 and i told him that i would have to talk to my husband and then i would get back to him and he then told me that to lock the quote in i would have to give them my billing information and i ask him if i gave it to them that they would have to wait for me to call them back and tell them weather or not i wanted the insurance and he said yes that is how it works we will not process it till you call back and tell us what to do .

The very next day I was at work and the lady from processing called and said we need another payment type the one you gave us doesnt work and I then told her that I knew it wouldnt work that I didnt give them permission to do anything that my husband and I had deceided that we didnt want the insurance and she said well it is 269.95 because there is a 100.00 processing fee and i then ask why am i paying for processing when i dont want it and she said ok that she would cancel the order, that was on july 22 and three weeks later they took the money out of my checking account and when i called them they informed me that they could give the 169.95 back but the 100.00 they were keeping because of processing . And I then asked why am i paying processing fees for something i dont want and they told me that is how it worked if i gave my billing information to them i should be happy that they waited 3 weeks before they processed it . I then called the corporate office that i think only has one person in it and her name is jennifer she is the only one that ever answers the phone and i called several times and she wouldnt let me talk to anyone else ...but she informed me that i would have to wait to get my money back to see what the refund department approved and when i called her back and asked her what they approved she told me 189.95 and when they put the money back it was only 169.95 ...given case of she just told me something to get me off the phone. I then called the insurance commisoner of kentucky and he turned it over to the fraud investagator and i got my 100.00 back later on in the week after he started the investigation. If you have been done the same way call the insurance commisioner of the state you live in and give them the details and see if they can help ...


BAD INSURANCE COMPANY WE NEED TO BAN TOGETHER TO STOP THEM