Stupidly let a salesman in with the promise of $100.00 worth of free gas that you can use anywhere. Claim your gas.com has yet to mail us the cards that we had to jump through hoops to qualify for. The dirt bowl on the vacuum has a broken clasp on the side. It took it to the Ft. Collins office and they said they did not have one to exchange it for but would send it in and would rush one out to me. That was on a Thursday and today is the following Tuesday. They cannot provide a tracking number or let me know if it has even been sent out. I have requested a call from the manager but to date he has not contacted me. Conveniantly he is not available but was definately available after hours when the sale was made. I had a Filter queen vacuum years ago and loved it. It did a magnificant job and had no problems for about 15 years. I foolishly bought one again and am so sorry. d3f35