I ordrered the Acai Ultra from this company for $14.95 s/h on July 23, 2009 it never arrived. However, on at least 3 other occassions I was called to cnfirm the order and asked if I wanted to add another product for only s/h, I said no because I had not received my first order. The call taker said he would call shipping and expidite my order and I thanked him, within days I received other calls regarding the same offer. At this point I told them that I wanted a refund of all money paid to them, now this is after waiting for a live agent online and on the phone for 20 to 30 mins, this person was on the chat room online so I hung up the phone. He stated that he would make sure that my order was rushed to me and again I said no I want a refund. He eventually came back on and stated that I should receive an email explaining how and when I would receive my refund.
I waited 3 days and called again and was on hold for 20 min., finally I went on line again and chatted with someone that called herself Angel agent # A145, after much discussion she said that I did not cancel my membership within the 14 day trial perion, I asked how I could have a trial when nothing arrived. She then said just send the bottle back at which time I made it perfectly clear what the problem was and how I wanted it resolved.
At the beginning she would not give me the company address but slowly I obtained the informaiton and that is why this complaint is being lodged.
It is a scam but I shall persue this issue until it is resolved to my satisfaction.