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taniamae
July 25, 2009
Customer service,Refund, Scam
I was shopping for a quit smoking aid and came across Smoke Deter. So I was shopping around for the best price. I came across HealthBuy's website and decided after reading great reviews that I would try it. I was going to order a 6 month supply but was prompted before checkout an offer for a "Life-time" supply for an additional $50. I went back and choose a one month supply instead hoping I would get the same offer and I did. At my final checkout it lised my one month supply, y life-time supply, shipping charges and insurance. I checked my email a few days later and there was an emil order confirmation for a one month supply and a six month supply order. Combined I was billed almost $300. I tried desperately to contact them before they shipped the order out to cancel it. I even complained on the BBB. I recieved an appoligy email from Healthbuy but minutes later they sent me my shipping confirmation for my six month supply. I recieved the one month supply and a few days later recieved the six month supply. I dropped the six month supply off at the post office and wrote return to sender. I should have just paid for it to be tracked and returned. I told HealthBuy it had been returned and they agreed to refund me 100% for my six month supply order. It has been over a month since it was returned and I have yet to see and refund from them. I basically feel like I threw $300 away. I will NEVER do business with HealthBuy again. I even told them they should refund me for my lifetime supply because I will NEVER go through them again for anything.
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