HealthyPets.com
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Category: Services
Contact Information
United States
healthypets.com
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HealthyPets.com Reviews
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Rick Himes
December 7, 2010
False Price Discount Advertising
The e-mail sent to me advertised “SAVE 30% OFF Total Savings” for Frontline Plus. Above the prices shown for Frontline Plus 3-Pack, the website advertised “Marked Prices are 20% off” and below “Use coupon code PETHOLIDAY for an additional 10% off Savings!”, but the prices shown for the “HealthyPets Sale Price” was discounted 16.67% and the “30% off Savings with Code” price was discounted only 25%.
After I placed my order for a 12-pack, the total price after discounts matched the price previously displayed as the “30% off Savings with Code” price. Instead of completing the order, I aborted the order and telephoned customer service. I explained to the customer service representative that the 25% discount was not what was advertised, and I asked if he could make an adjustment so that the savings really were 30%. He told me the prices are firm and he could not change them.
This company is advertising discounts that are blatantly false.
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whitehawk622
October 27, 2009
Shipping issues
I have had two shipments go awry in the last month. The first problem was with the shipper, but it seems like once the products leaves this company's dock, they feel no responsibility. I finally found the first package, quite a distance from my home, rain-damaged. It appears the shipper did not receive the instructions I left with Healthypets.com.
For the second package, I needed some equine ulcer medicine right away, and so I called to make sure that I had a different shipper and that the product would arrive next day. I was quite clear that the shipment would have to be left, but Healthypets required that that the shipper receive a live signature before releasing the shipment. I had to make special arrangements so that I could have the shipper keep it at a centralized location for me to pick up. In the meantime, my horse is really suffering! I sent an e-mail to them twice for some satisfaction on the extra overnight shipping fees, but received nothing. No apology, no response at all. In this case, there was nothing the shipper could do, but they worked with me to at least get the package second day. The horse is better, thank you, but I won't use them again. Don't order from them if you want anything fast!!!
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jamarks57
September 1, 2009
my order
I order $725.00 worth of flea treatment & vaccines.
Order not received, called company & they said that they did not know where to deliver order. I gave full and clear information when I made the order.
Explained that it was mostly vaccines and that they would be ruined.
CSR said they would ship replacements immediately.
Never received & I called company the following week
They said that only Bob could ship replacement vaccines and that Bob wasn't in & that Bob did not keep regular hours & they had no idea when he would be available.
Left multiple messages on Bob's voice mail.
I got from someone other than Bob saying that they informed me previously that I needed to return ruined vaccines and that a call tag was issued.
I am now at 9 calls to this company. I can't get my money back.
They have over $500 of a small Humane Society's money
Everything about this is wrong. No one can help me and they have stolen our money. This is unbelievable.
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SegarVeterinaryHospital
March 23, 2009
Paid but no goods
I paid USD1, 106.40 using a Visa Citibank on 9/26/2008 on an order no 3870620 Customer no.3030863 for 6pk Denosyl SDA for small dogs and cats(180 tablets)90mg 10 Track no.EM186531054US.I am unable to contact them since.
Dr.S.Satyamoorthy
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Brandon
March 4, 2009
Never buy from them
I am so frustrated with this online store that I have come to write a review. I ordered 2 leashes - shipped one back exactly according their specs with an RA # on my package and to their address, etc at my expense. I have never been credited so I email about every week! They have since responded to 4 of my follow-up emails saying its in the works, being processed. THEN on Dec 28th they said they cannot find my return! 1 month later; and that I need to call Monday thru Sat. I called on my Saturday morning and they told me I have to call Monday for a supervisor to handle returns! Seems like such a scam to me. I would NEVER buy from this company again.
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Pamela
February 18, 2009
Do not buy from them
I am so frustrated with this online store that I have come to write a review. I ordered 2 leashes - shipped one back exactly according their specs with an RA # on my package and to their address, etc at my expense. I have never been credited so I email about every week! They have since responded to 4 of my follow-up emails saying its in the works, being processed. THEN on Dec 28th they said they cannot find my return! 1 month later; and that I need to call Monday thru Sat. I called on my Saturday morning and they told me I have to call Monday for a supervisor to handle returns! Seems like such a scam to me. I would NEVER buy from this company again.
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