Hearing Planet consultants do not want to help a customer evaluate their options. If you are not calling to schedule an appointment, they will not return your calls.

My mother needed hearing aids last year. We looked into Hearing Planet, but wound up going to another provider. My mother really liked the hearing center and audiologist we went to, but at a half the cost, we chose to go to elsewhere.

Now, mom has had sudden, significant hearing loss and requires new aids. I have been doing extensive research with various outfits, including Hearing Planet. I called their consultant twice for cost information (total of 5 minutes for each call), and when I called with another question, she cut me off and bluntly asked if I was going to make an appointment. I was wasting her time, just like we wasted the company's time last year (funny, I thought they were reimbursed for that evaluation).

I just find it amazing that in this economy, that this poor level of customer service even exists. How can any company expect an elderly woman, on a fixed income, spend $5600 without evaluating her options? And the real shame is, my mom wanted to go back to their associated audiologist. I will personally pay whatever cost differential and provide any transportation my mom needs to get the service she deserves. I

f this is the level of service I am getting BEFORE placing an order, when a customer is usually promised the world, what can I expect after signing on the dotted line?

Buyers Beware: I purchased Phonak Audeo V hearing aids from the Hearing Planet for $4100.00. They came with a 45 day trial. On the 44th day I called the Hearing Planet and told them that the hearing aids that I purchased did NOT work well for me on the telephone. They suggested I try an additional piece of equipment and not to "worry" about the 45 day trial period, they wanted me to be satisfied and promised to make things right. Two weeks ago I calledHearing Planet again and told them that I was still having difficulty on the telephone and that these hearing aids and their performance was unacceptable and requested to return them. My service rep David Mathis told me to return the aids and they would credit my account.. Then 10 minutes later he called me back to inform me that I had gone over the 45 day trial and that they would not accept my return. This is the same person that told me not to worry about the 45 day trial period. He then told me that Hearing Planet had extended my trial to 60 days.. and I was over that. Now I'm stuck with $4100.00 worth of hearing aids that do not perform in my work enviroment and Hearing Planet refuses to help me. They promise to call back with a solution.. but never do. Avoid the mess I'm in.. Do not buy from the Hearing Planet.