Hearthside Distributors
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Category: Services
Contact Information
United States
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Hearthside Distributors Reviews
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ldl8892
June 14, 2011
Bad service
Hearthside recently sent a comment in about an apology stating that medication played a role in negative reviews. This could not be further from the truth and shows the type of character that is running this company.
I did not write this and do not endorse this type of behavior from Mr. Tinsley.
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jkuhns
June 8, 2011
No Warranty
Order was placed based on Hearthside employee experience and recommendations.
on 2/20/2010
When I received the entire order minus one piece (in mid Feb), the install contractor for the chimney pipe would not install. He said there were wrong pieces/parts. I sent back 2/3 order and now I am going to be charged a restocking fee. Since I took the recommendations of Hearthside, a restocking fee is not valid.
I called Duratech company and they said Hearthside was not a distributor for them. Therefore, there is no warranty.
Duratech said that Hearthside should have informed me, there was no warranty before they accepted my order. The main reason for ordering this pipe was the 15 year warranty. I need a full refund. This is approx. $3900 order that has been charged to my credit card. After reading this site, I am very concerned that I may not receive a refund. Mr Tinsley prove that your company is reputable and refund the $3892.58
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Damingo
May 21, 2010
Hearthside refuses to honor warranties and will not follow up with customers
Hearthside refuses to honor warranties and will not follow up with customers. Stay away from purchasing any products unless your not worried about good products.
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Denman
April 23, 2010
Merchandise received damaged or not received at all and company does nothing
Merchandise received damaged or not received at all and company does nothing. STAY AWAY. Intend to file complaints with BBB, TN State Attorney General's Office. They won't be in business for much longer. Read their reviews elsewhere. Everyone has same bad experience.
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Clokson
April 23, 2010
Stay away from this company
After almost a year of trying to deal with this company through phoning and emailing, I'm left to lodging my opinion here. I've dealt with sales, shipping and receiving, customer service, and the president of the company. I requested instruction for getting and exchange. No response. After sending back merchandise (a remote ready valve, a transmitter, and a remote) as it did not fit my application, I was informed not to ship it...too late. Reportedly, since the items were not shipped properly, the items were "discarded." Upon seeking a refund, both customer service and company president Kevin Tinsley told me they could not give me a refund, nor could they give me the items I had paid for. I have over 20 emails I have saved as documentation, thinking that eventually the company, especially the president, would see the ethical value of righting a wrong. Nope. My advice? Stay away from this company.
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Meklevin
March 10, 2010
I have nothing from them at all but heartache
This company took my 798 dollars and I have NOTHING from them at all but heartache. Stay away from them. I ordered the wrong fireplace from them called and told them and they have kept my money with no response to me, my credit card company or the Better Business Bureau of Chattanoogo.
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Servilde
February 17, 2010
Think twice before ordering from this company
Think twice before ordering from this company. You would think by looking at the website that this company would have it's act together. No one answers their customer svc lines and their reps are remote and not at the location. Therefore they never get back to you either. It is like a giant scheme to get the order and then screw the customer!!! Think twice. Not good.
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October 29, 2009
Bad experience
Merchandise received damaged or not received at all and company does nothing. STAY AWAY. Intend to file complaints with BBB, TN State Attorney General's Office. They won't be in business for much longer. Read their reviews elsewhere. Everyone has same bad experience.
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Jim Brigleb
October 20, 2009
Poor service/Refused refund
After almost a year of trying to deal with this company through phoning and emailing, I'm left to lodging my opinion here. I've dealt with sales, shipping and receiving, customer service, and the president of the company. I requested instruction for getting and exchange. No response. After sending back merchandise (a remote ready valve, a transmitter, and a remote) as it did not fit my application, I was informed not to ship it...too late. Reportedly, since the items were not shipped properly, the items were "discarded." Upon seeking a refund, both customer service and company president Kevin Tinsley told me they could not give me a refund, nor could they give me the items I had paid for. I have over 20 emails I have saved as documentation, thinking that eventually the company, especially the president, would see the ethical value of righting a wrong. Nope. My advice? Stay away from this company.
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Jamie
August 12, 2009
Worst customer service ever
My order from Hearthside was delivered badly damaged. It took over 2 MONTHS to receive a working replacement that they are now trying to charge us for twice. I have spent countless hours calling, emailing, etc. with very little response and absolutely no apology out of anyone. Some of the worst customer service of any company I've ever dealt with. As far as I'm concerned, they should credit the entire order for the hassle and inconvenience it has caused us all! If you order from the, pray that it arrives in one piece otherwise you will be waiting for it for months and paying for it twice, apparently.
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