Do NOT order this product online without knowing this: They do not give you a total for your purchase until AFTER the order is placed and you can not cancel the order, even 5 minutes after you place it. Also, you can not go back to previous pages to change things. I placed an order without knowing I was doing it. I continued thorugh the pages hitting "next" and wanted to see what my total had been up to that point. Without warning, I got an order confirmation and the total on the same page. I immediately wrote to customer service and then called their 24 hour line. I was told that they were just an order line, but if I called regular customer service before 1PM CST, I could cancel it. The notification I got online said the office opened at 8AM CST I called at 8:20AM CST, waited about 20 minutes and then spoke to a woman who said she was a supervisor. She said that because the oven was going via next day air (it was a free option on the website), she couldn't cancel the order because it had already been shipped. Not so. When I told her it was impossible because the office only opened 20 minutes ago, she told me they opened at 7:00 CST and the paperwork had already been done. I told her that just because the paperwork had been done didn't mean the order was gone and reminded her that I had been told I could cancel up to 1PM. She said that orders placed on the webside couldn't be cancelled. She said I could refuse it, but would still have to pay shipping. A check with UPS said that the paperwork hadn't been done until 10:38AM CST and I'm still waiting for the notification that it was in their hands. I called customer service again and told them it hadn't been shipped yet and they told me that there wasn't anything in their system that would allow them to cancel a web order. There was nothing on the website that indicated that you couldn't cancel the order. The whole operation is geared into trapping someone in an order and forcing some money out of them no matter what. So here's some information for you. There is another website that throws in all the extras that nuwave offers for free...so instead of paying $200, even without the upgrade, you only pay $139. including the upgrade. The company is IraWoods.com and they offer free shipping.