On 4/29/2011, I THOUGHT I placed a $358. and some chance of an order, and the hell began. First, they tell me they need to verify it is me and that it is me that placed an order over $250.00, and they did and I had the funds in my acct. Well, they chose to take far too long to get the funds-which I still had available until the 5th of May.I was assured on 5/2 and 3/2011, that they had taken the money and it was in 'limbo'; yet again, needing verification.FOR TWO WEEKS.I suppossedly spoke w/ several supervisors; I was later informed by one of the operators@2:30am that I had only spoke w/2 supers and the rest were ops. My bit&h is I have been a customer of theirs for 12 yrs. and fairly w/no problems.And now this happens.BS!I was awaiting the 3 pr. of cowboy boots(which 1 pr.had been discontinued and they did not tell me nor take it off my order.)for my deaf son who I haven't seen in 20+ yrs. and he's a cowboy(!) and I wanted to get him new, nice boots! Looks like I'll be getting him his boots and what not else I ordered some where else. Stay Clear Of Heartland America unless you enjoy getting jerked around daily and lied to darn near to you face.

Buyer Beware is an understatement! The State of Minnesota is certainly obligated by law to follow up on the fradulent advertising of Heartland.America and I most definitely am contacting the Better Business Bureau. Their prominent ad related to meeting any competitor's price had no mention of terms and conditions that would apply. Same advertisement was very clear on the 30 day money back guarantee. I called and the first customer representative who stated that they will only meet a better price found within their own company catalog made no sense. I asked to speak with a suoervisor, was put on hold for 15 minutes and then was disconnected. I called back, asked to speak with a supevisor once again and after an additional 15 minutes on hold, was connected to a rude, arrogant and disrespectful"supervisor"- Mike 130. Again, beware of ordering from this company. They do not stand by their word.

I will never ever purchase from Heartland America again. Upon purchasing anything, it was continuously offered to me that if I paid $39.95 in addition to order, I would get 10% off and $20 in rebates. You are told even if you change your mind no questions asked. Wrong. That is a lie. Also, another offer of $39.95, reduced shipping/free shipping. Again, promised if not happy a refund, another lie. All together I have lost over $150.00 in cash with Heartland. 1. Never got rebates, 2. Refused to take back faulty product. 3. Both plans have a fine print that actually does not allow a refund. I never saw this but the $80 was kept and I had to throw away the defective products. 4. If sent a faulty product and it doesn't work, even if you pay for the extended warranty, the money spent on warranty, kept by company, product is not replaced, given a partial refund on credit card, product cost $168. received $128. on card. In addition to the two (2) $39.98 plans I signed up, those were also refused back even though the customer service said no matter what your complaint. I don't have any of their products and spent several hundred dollars. I purchased mostly electronics. Also, if you do call and explain you are unhappy with product, you will many times be placed on hold trasnfered around and eventually hung up on. I am disabled and money is tight. I am so hurt that this company is allowed to sell bad products and then make up excuses for not receiving your rebates, and other services which you paid and were lied to by the Customer service team.

I would NEVER recommend buying any products from Heartland America.

A telephone call early this a.m. alerted me that something was up with a company called "Heartland". The female was rapidly reading off all the benefits I could receive. I confirmed with my 89 yr old father that he'd ordered merchandise from Heartland. I asked to see the invoice and then checked his AMEX and sure enough I found hidden charges (over weight shipping, valued member fee and expedited order fees). I spent a half hours speaking with one agent who tried her best to dodge answering my questions. I finally asked if she gets sick of speaking all this convoluted, crapola lingo. I was told a $30 "rebate" check will be mailed to dad. Not holding my breath waiting to receive it.

I tried to place my 1st order and receive my $10 "invite a friend" offer and tried to pay via Paypal which Heartland America lists as an approved payment method (I've had bad experiences with cc orders in the past).

Lo and behold, they would NOT let me use Paypal. Could it be because Paypal had so many complaints in the past about unauthorized/added charges for memberships and rebate fraud?

Needless to say, I will order the exact same item from somewhere else where I can feel secure about the charges. Many thanks to this forum!!