Ordered and was billed for three items. Only two of them were packed in the box. They recreated the shipment and weighed it and found it heavier than the one shipped but rather than sending the omitted item they send bogus emails meant to delay and eventually ignore the claim. They require two weeks to send a postal claim form (the shipper was UPS) when any form can be attached to an email. I'm not waiting any longer and am writing to my credit card company for a refund of the missing item to be credited to my account.

Heartland America is an unethical and arrogant business. Do not do business with them under any circumstances. You'll be sorry.

For the 3th time I had to call asking my money back due to unauthorized withdrawal from my bank account since I gave my information when I punched a product.

First I ordered online and entered the code given on the catalog for $10 off. When the $10 off did not show up on my checkout price I IMMEDIATELY called customer service and was told it had already gone through and they COULDN'T DO ANYTHING ABOUT IT. However, I would be sent a coupon for $10 off my NEXT ORDER. I figured it was better than nothing. Then when my coupon arrives, it's two $5 coupons that can only be used one order at a time. Not quite the same as one $10 coupon, is it? Certainly not the same as getting what was advertised right??? When I tried to order online again I entered the code for $10 off from the catalog, and then realized there was no place to enter my "make up" coupon. So I called customer service before placing the order and was told to go ahead and place the order, then call back to take off the coupon!! Why couldn't my $10 have been taken off AS ADVERTISED the first time I ordered!??? What if the $10 code didn't work again? Well congratulations; you made as sale without delivering on the advertised price. When I was offered a remedy I was deceptively told I was getting a $10 coupon; I got two $5 coupons that could only be used one order at a time. Stay away from this rip-off company!

I will never ever purchase from Heartland America again. Upon purchasing anything, it was continuously offered to me that if I paid $39.95 in addition to order, I would get 10% off and $20 in rebates. You are told even if you change your mind no questions asked. Wrong. That is a lie. Also, another offer of $39.95, reduced shipping/free shipping. Again, promised if not happy a refund, another lie. All together I have lost over $150.00 in cash with Heartland. 1. Never got rebates, 2. Refused to take back faulty product. 3. Both plans have a fine print that actually does not allow a refund. I never saw this but the $80 was kept and I had to throw away the defective products. 4. If sent a faulty product and it doesn't work, even if you pay for the extended warranty, the money spent on warranty, kept by company, product is not replaced, given a partial refund on credit card, product cost $168. received $128. on card. In addition to the two (2) $39.98 plans I signed up, those were also refused back even though the customer service said no matter what your complaint. I don't have any of their products and spent several hundred dollars. I purchased mostly electronics. Also, if you do call and explain you are unhappy with product, you will many times be placed on hold trasnfered around and eventually hung up on. I am disabled and money is tight. I am so hurt that this company is allowed to sell bad products and then make up excuses for not receiving your rebates, and other services which you paid and were lied to by the Customer service team.

I placed an order last night after a window popped up stating that the item i was looking at, if purchased right now today 6-25-09 Qualified for free shipping. A very small discalimer under the item said some items would incure an oversize Shipping charge. after purchasing i was hit with a order processing charge of 2.99 plus shipping charges of 12.95. Today when going back to their sight the oversized shipping charge is listed at 4.95.

When i called to ask for my free shipping as advertised, I was told that the item i purchased is oversize as the the charges will not be adjusted, I said that i should only have to pay the oversize charge that my purchase
said free shipping today only ... after getting disconected 4 times asking for a superviser the supeviser girl said there was nothing she was going to do, that the shipping and handling charges would remain. But she did admit that the pop up ad "purchase now window for free shipping" was a problem. she just could not do anything about it and if i wanted to complain i could write a Mr. Richard Winters. Very Shady, No regard for the customer, deceiving practices, poor customer service, false and misleading Ads... I Will Never Purchase from them Again! EVER!