A representative of Heartland calls asking if you want to renew your subscription to a magazine you are presently receiving. They don't tell you that they aren't the company through which you are presently ordering your subscriptions. If you're in the practice of renewing over the phone, this seems like a reasonable request. You're then sent a subscription to more magazines than you want and are told your payment plan is only $59.85 over the next 19 months for a total order value of $1197.
I tried to talk to a representative of the company, but they wouldn't talk to me. It's their company policy to only talk to the person who has the account. Heartland will not even honor the request of the account holder to speak to another person. Today my wife talked to a manager (Brandy) who was rude to, and raised her voice at, my wife, arguing with my wife. Brandy wouldn't listen to what my wife had to say. Heartland's tactic is to bully the account holder into paying for magazines that they don't want, at prices that aren't in align with the value of the magazines.
We've been trying to get this subscription issue resolved for over two months. One manager canceled it. Then two months later someone calls and tells us we still owe. They advertise 24/7 service and give an 866 number to call, but never answer the phone (how convenient for them.) That allows them to call back when they want to talk, not when you want to talk.
DO NOT deal with this company.

I have read the other complaints and it sounds like my story. They call, impersonate they are your magazine company, you have ordered 60 months of magazines you did not order at 49.95 per month, and what is your credit card number. I put them off for weeks and then they called the house four times a day for a week! They said they were sending me to collections, were going to pull $1400 out of my account if I did not set up payments. There tape I listened to was me saying uh uh and I really nice . They had to have doctored the conversation from when I did not realize what a rip-off company they are. I finally gave in to 30 a month for 19 months because we can't afford to have our credit screwed up. As soon as I finish here I contacting the BBB. I hope everone learns from this

heartland has called me several times saying i was receiving magazines from them. i do not. they are now telling me that i owe for an extended 60 month subscription that was automatically added on to my original subscription. i tried to tell them that idonot receive magazines from them and i will not be responsible for the payments they have threaten to take me to collections. these people are uneal. I have never been sorudely treated . they wouldn't even try to help me get this straightened out.i will never order any magazines ever again. the company i do receive magazines from have said they have received several complaints about heartland pulling this kind of scam. but i will never again order anymore magazines.