The problem is they have never finished the job. What they have installed has been installed wrong and caused further problems. I have made numerous calls to them over the past 4 years and always get excuses. If they did come out they were here for a few minutes said the problems were fixed and left. They won’t return my calls, they won’t finish the job and I have run out of patience with them. The last time I called (05-29-2009) the secretary said Allen wasn’t available. I left a message with her and told her what I needed. She knew who I was immediately and stated it was my fault the job wasn’t finished. She said the carpet wasn’t in to put the grilles in ( the carpet didn’t need to be in to put the grilles where they were put), she said we had not moved in yet so why did we need heat etc. I have yet to get a call from Allen. We have been in the house now for 3 years. We moved in 08-2006.
I had called a couple of HVAC companies to come and see if they could fix the problems and finish the job. When they got here they said most of the system wasn’t installed correctly to begin with. They stated I needed to get Buddy Lloyd back in to fix the problems and finish the job.
The pumps are running all the time and I am not getting heat or air in some of the rooms in my house. The one unit vibrates under my entry and has loosened my tiles. The third pump has never been started. My electric bill is way over $800.00 a month because the pumps are running constantly. The returns whistle. The condensate pump on one of the units has gone up.
I asked one of the companies to explain to me what needs to be done to finish the job. I wanted to know because I feel I have been taken by Buddy Lloyd and son.
Here is what they said they would do if it were their job.
Upstairs unit:
Refurbishing complete duct system, Changing return grilles, Lining returns, adding dampers where needed, & grille for bathroom.

1st floor main unit:
Refurbishing complete duct system, new condensate pump, changing return grilles, re-hang unit, dampers where needed, & re-work returns under the stairs.

1st floor kids area:
Start-up of unit, re-hang unit, refurbish complete duct system.