My original groomer was on vacation so I searched the internet for someone to come to my home to groom my two 20 lb. rescue dogs. I found this site and spoke with the actual owner/groomer. I told him that my priority was that there can not be any trauma in any form during the grooming or I would still pay him if we had to cut the session short. My dogs are well behaved for our usual groomer and I have watched the whole process before. He assured me that he used the "dog whisperer's" method and that there would be no trauma.He took my dog out to his van, turned on a talk radio channel very loud and proceeded to clip my dog before bathing. Not my usual groomer's method but found out why later. I went out front where the van was parked and watered my plants and got my mail.

During that time, I heard my dog "yip and yelp" more than I could take. Was this his "NO TRAUMA method???" As I walked toward the van, I could hear the bath water being drained and saw the van jerk around . I knocked loudly on the door.. no answer. I then tried to open the side door and it was locked. NOT GOOD! I then banged as hard as I could with both fists and it then took him 8 seconds to open the door.

There was my 20 lb. good natured dog with a huge gouged metal chain around her neck, panting unusually hard, and shaking like I have NEVER seen her do before. I told him he was done, grabbed my dog who had just been washed with cold water for she was freezing. I had then called 10 other mobile groomers who assured me that they always used warm water, never used a metal chain if any restraint, never locked the door (most never closed it), and was horrified at my story.
Do NOT trust this guy with your animals for he was jerking my poor girl around on that chain when he wanted to be in control. It has been 3 months and she is still having horrible dreams.