First lets start I switched from AT&T to go to Helio thinking it would be a great idea since my friend has the same service and it works good WRONG!!! So I got the Ocean 2 500 minute all in plan. After the first month of service the phone starting acting up it would turn on and off randomly all the time. So I called they said no problem we will send you a new phone. I said "okay sounds good" so my phone arrive pretty quickly so I called them up activated my phone and went did my thing for the rest of the day. When I went to make phone call while I was roaming I noticed that the Verizon tower gave me message saying "They couldn't authentic my phone." So as soon as I got service I called Helio saying my phone wouldn't make phone call in roam but I know the first phone that I had did it no problem. So I went along with going the different Tiers of customer service and they said they would send me another device to see if that's the issue. So as i did before waited for the new phone to come in and activate same thing it didn't work. I called them back went the different Tiers again so they finally transferred the problem to Tier 3 and said that they would get a hold of me 24-72 hours which they did not at all. So I called to check on how the problem was going and come to find out that the first customer service did not give them enough information the first time and I said "they couldn't call me to get that information" of course they apologize . So i gave more information and they submitted it again and waited another 24-72 hours yet again I called to check on the status because they didn't call my back as usually and yet again the represented didn't provide enough information again. At this point I was getting frustrated so I went along with them and they sent it to Tier 3 again and said I would receive a phone call from Tier 3 and I made it very clear that they didn't contact me the first time so the represented noted in the account with contact information. Now I have to wait another 24-72 hours but it was a weekend and Tier 3 was closed until Monday so I would have to wait week for answer. So to make it short the problem is still going on it has been well over 2 months so I finally got some answers that they would refund my cell phone price and waive the early termination fee. Overall my experience with this company was terrible NEVER AGAIN!!! BE WARNED DO NOT BUY FROM HELIO. AT&T customers service is way better than Helio's customer service any day.

WOW.. this company, feels like a scam!!!

I am currently on the phone with them alomost every month.

what they hey about the monthly charge is that, we pay in advance.
Fine, !!! i don't mind what i pay for ina dvance. i am a paying customer. i was with verizon as long as i can remember, so i wanted to try different company so i tried HELIO. that's where my nightmare started. At start i was to pay them 2month in advance. At that time, the store told me that it's for the last month, when i disconnect them it's free, month. hummm... when i increased the minute, it's a choas!!! they told me to pay about 211 and i went to the website to pay it was 311. so i paied figuring that i was going to go to next month! so i checked on the 4/17 and my balance were 150 due on 5/20. so i thought it was paid for April but i was got off the phone with them and they said it's because system thought i was not paid the that they and it went to the next month while the billing system was not created.!!! what a crap!! i feel like they should be under investigation. God knows how much they might have scamed people from who doesn't want to bother with these kind of fighting.!!!

GREATEST HELIO SCREW UP!! Where to start...I thought I was the only person that was dealing with idiots at HELIO, but it makes me feel a little better that everyone's receiving the all-around dumb-ass Helio service. Literally, Helio reps are pretty stupid. My latest dispute? Lost my phone after having it for close to two years now...almost done with my contract too! Well, I call Helio, and tell them I've lost my phone and need the fastest way to get a replacement. It's like asking an elementary school student "What's the square root of 69, 000?" I was given a shrug and told to speak to Signal.com (Helio's handset insurance company). Signal wanted me to go on their website, download a pdf, print it, fill it out and fax it back! Did they come up with this policy in the 80's...ever hear of online forms with a submit button? Also found out "Authorized Helio Dealer" signs, you know that crappy blue sign they hang in the stores? That doesn't mean squat...they don't give a rat's ass about Helio customers. Even Helio reps say "oh they're a third party dealer...third party third party..." What is that!? Is that a nice way of saying they don't give a damn about Helio? Then why would you make them "Authorized Dealers"?! All in all, no loaner phones, even with insurance you're looking at getting a replacement in a few days. Also Helio is closed on Sundays?! Was told they're closed tomorrow too (Martin Luther King Day...come on! really!? Is Helio related to the postal service??) That's what one of the "Authorized Helio Dealers" told me. They said they couldn't even shut off the service on my lost phone?! But when I called Helio, they were able to do it right away...but I had to tell them to do it. I called Helio twice today and told them lost my phone, need a replacement. I guess that doesn't warrant them to shut off service on my lost phone, cause they just passed me onto Signal and my phone was left ON?!?! I lost my phone with Tmobile once, when I called Tmobile and told them, they asked if the service should be turned off. Helio...haha...nothing like that, they just don't care?! Both times I called and told them I lost the phone...service was just kept on! I called Helio a third time to see if they had turned off the service (as common sense should dictate)...nope they didn't. I had to tell that rep, Look lost my phone and before you haul me off to Signal, can you please shut the service off? Thank YOU! This isn't my first "sigh of grief" when dealing with Helio. Previously, called Helio to pay a bill for just one month (and not pay inadvance the next month, I was very clear abou that), but what do you know they overbill and charge me a month in advance, when I specifically said "No, I am only paying the portion due at this time"...found out my bank card had an overwithdrawl from...guess who? Helio! Okay, just a small mistake...just credit me for the $35 overwithdrawl fee and we'll be squared away. Took me four months to get that $35 overwithdrawl fee! During those four months, I scheduled at least two supervisor call backs (because the supervisor was too busy to take my call). First time I tried to speak to a supervisor, was left on hold for over half an hour, only to be told that the supervisor was too busy to take my call and if they could have a supervisor schedule to call me back. Each time I scheduled a call back, that day came and passed without a call back. Great service HELIO! What was really amazing was one of the times I spoke to a member rep and requested a supervisor, I was left on hold. He came back to say the supervisor would not be able to take my call, but if I'd like he could credit me $30 for my overwithdrawl fee. I was stunned! I asked, "Are you trying to bargain with me? Look, I got charged $35 for your mistake! I'm not a friend of yours to bargain with..WOW! SPEECHLESS! Trying to bargain with me?! Some other mistakes made by Helio... got some country song ring-back that I never ordered. Got a $30 credit on my phone bill even after I turned it down and said "No, I don't want a $30 credit, let me speak to a supervisor..." I guess if I was speaking retard, Helio might've mistaken it as meaning "Sure, give me the $30 credit!" I spoke with Helio earlier this morning and was given two options: file insurance claim and get a new phone in a few business days or option two: buy a new phone and connect it to my service. Although I had that really crappy 2 year old model Helio Drag, I mean Drift. The "authorized Helio Dealer" wanted $200 for a new one! hahaha! Then I called again a couple hours later and low and behold this member-whatever rep gave me a third option! What was that third option? Get any Helio device for free, or get that old ass ocean crap for like $40...but the drawback? I'd have to renew my service for another 2 YEARS! HAHAHAHAHA! I'd rather take a bullet in the foot. I'm one of the first people to have signed up for HELIO...I know about thirty people that all are planning on leaving HELIO this year. Let's all LEAVE HELIO. Let's hope that that gay guy Sky, CEO of Helio...has to be gay with a name like Sky...let's hope he starts blowing dck for coke soon.

I have been with Helio since Dec. 2006 and my bills have always been the same until I added an additional line in Dec. 2007. My monthly bill for both phones was right around $150.00 per month. Before I moved this past summer I contacted Helio and gave them my new address, told them to stop the autopay and asked if I would still have good service in the area I was moving too and if my bill would change... asked if I would be in Roaming. I was told everything would stay the same. My first bill after moving was double... OK, I was busy and paid it, next bill was for $314.00 and when I called and talked to Carl I told him you guys are either charging for *free* text messages or for Roaming but there is no way we went over our 1500 minute plan. He said if I paid $175 that day and agreed to up my plan to the 2500 minute plan that he could accept the $175 so even though I argued and told him how unhappy I was for this mess I went ahead and made yet another over payment. Then, the next bill *HELLO* was for $1, 200 I was shocked at first and then I laughed a little because this has to be a joke. Getting a hold of anyone who is willing to help is the real joke! I have talked to so many people at Helio, sent SEVERAL emails and not one reply from them and have also sent them a certified letter trying to clear up this mess and still no response. I have a lawyer who works pro-bono for me since my husband passed away and he will now be getting involved. These companies are the reason that people like us end up with bad credit. They keep getting away with it and it's unfair. I will be writing anyone I think will listen state, local and federal.

Hey i Need to find out more info on adding my name to the complaint list. I am furious, with helio's Service. And all i have been is a good paying customer. I just Got off the phone, With helio. I was trying to find out when i was going to receive my Deposit back. (since i was on time with my bill pay). Now mind you i spoke with helio in september about this. Well the gave me some bogus number to track my deposit. Then they are telling me Now i have another 7 months to wait for it back. because they have seen i have a few late payments. Which was never my fault. and i have proof on my account as well. That's only the Half. Out of the year an 2 months. I have had over 10 phones replaced, For problems not of my doing examples : phone re setting, powers off while on phone talking or while charging. phone browser not working, phone syncing not working, there is a list. then to charges from who knows. i have been charged every month for overage on I'm when the fact is I have always Had the unlimited plan from the beginning. How can this Be, I asked them all they cal tell me is it will be corrected next month an yet it still goes up more. And i have to have the headache of having t spent at least an hour at a time on there mess up when i call. But there is still more i can write a book.