I never knew I was ordering this software when I downloaded Firefox. When a charge for $81.58 appeared on my credit card bill we questioned the charge. Then a charge for $9.88 appeared and we disputed that too. Because they had gotten my information (from the Firefox download, I assume) the bank took back the provisional credit. The bank called the 800-978-7657 customer service number for HelpMeDownload.com and the supervisor Murphy actually told the bank that because we went through the dispute system it locked down their system and therefore they cannot process a credit. They are sticking to this story!! This is just stupid and a rip off... STAY AWAY FROM THE FIREFOX DOWNLOAD - somehow they are in bed with HelpMeDownload... the company is located in London: Fathie Number One, Ltd... 26 York St. London W1U6PZ, UK... but the only phone number is the one to the Customer Service Dept in the Philippines.

i did not order helpmedownload.com this has been going on for few months, i would like to be refunded as i did not order this... thanks miss kayleigh faulkner

Charged my credit card when I DID NOT order their services. Still cannot answer, or will not answer how they accessed my card. I got my credit, but feel they are deceptive with their online business as I never, ever went to the site and ordered the services. Make sure you always look at your bill!!! I am glad i did.

I am experiencing recurring authorized debits to my checking account. I want all funds returned to my checking account immediately.

online scam/misadvertising leading to elevated charges