Bought a pair of earrings from the radiant star line. Paid $1019 for 1/4 carat earrings. Bought them as a gift for my grandmother when she was diagnosed with Parkinson's. Unfortunately she went quicker than thought, and probably only wore the earrings once or twice. Then when she passed my grandfather returned them to me. I had them cleaned at the end of last year. Then I had an opportunity to have them looked at by a jeweler. She told me they were worthless as they were both cracked. I took them back to Helzberg and had the worst customer service ever! They told me that they could not do anything except replace the diamonds, which I refused as I no longer trust their ethics (this is the 2nd piece of jewelry that had MAJOR issues that I purchased from them). Plus they no longer make that cut. I asked that I return them and be issued a credit and they refused. Or a partial refund- we could settle for $600-700 and I would be satisfied. They refuse to do a thing. I asked why they did not say anything about the cracks when they were cleaned and the lady said, they werent cracks- they were feathers!! Tomato, Tomato... either way I feel ripped off and I will not be silenced. I have had two more jewelers confirm they are cracked and valueless. On top of that, getting them to return my calls when they said they would was almost impossible. Will never buy anything from them again, and will make sure as many people as I can tell- hear my story. BUYERS BEWARE! Helzberg sells junk jewelry and has no code of ethics or customer loyalty. My first piece of jewelry I bought from them- a small ring- about $500-600. held up worse than some costume jewelry I have. Lost several diamonds and the ring itself cracked in half!!!