Two years ago when the Pandora Bracelet came out in the Michigan area a company known as Helzberg Diamond came out with hugh signs and advertizements for the new Pandora Bracelet. Since such time I have had charm after charm break on my bracelet. Fortunately, the company has replaced each charm due to the fact that a warranty was purchased at the time of the bracelet. However, today (2010) I happen to visit the store and indicate to the manager that I continue to have problems with a Pandora bracelet that was purchase for me as a gift and the manager said, " We don't sell Pandora Bracelets, and we never have sold Pandora bracelets." I informed the manager that my husband purchase a Pandora bracelet for me from this store. The manager insisted that they never sold a Pandora Bracelet now did they ever sell or advertise having a Pandora Bracelet. This is completely wrong because, I recall seeing the sign that advertised the Pandora Bracelet at the store as well as hanging from the ceiling in the store. I informed the Manager that my husband would not have purchased the bracelet if it had not been advertised as a Pandora bracelet. I believe that this is false advertising. You don't see store advertising look a like Rolex or Movado watches. When you use the trade mark of something reputable you expect to get quality not junk. I am extremely offended by this misrepresentation of Pandora and I think that Pandora needs to sue the Hell out of Helzberg for even making something remotely close to their product.

My husband purchased a diamond anniversary band from Helzberg Diamonds while he was on a business trip in New Jersey (Woodbridge). He was told by the sales people that the ring could be resized to any size, as he was unsure of my American ring size (we live in Europe). This misinformation convinced him to go ahead and purchase the ring. It turns out the ring was so big, it could not be resized by a master jeweler here in Germany where we live. We were told the diamonds would probably fall out because of the great size difference. So I called the store manager and explained the situation to her. I told her I would send the ring to her via mail and that I would contact her to discuss next steps, either get it resized or get a new ring in the proper size. After the initial conversation with her, I tried to call her no less than 6 times, and each time she was somehow unavailable or with a customer. Finally, I got so frustrated, I decided to simply get a refund for the ring. I sent it to her and sent a fax telling her to refund my money. This was all done well within the 60 day money back policy touted by Helzberg. As it turned out Cathy Larson, the store manager, refused my package, full well knowing what it was and what I wanted, and the ring came back to me here in Germany, of course with no correspondence as to why. This is the most unprofessional behavior I have ever seen in a merchant, anywhere, any time. I am appalled by this uncalled for, immature, passive aggressive act. I am simply speechless. PLEASE DO NOT EVERY PURCHASE ANYTHING FROM HELZBERG EVER. You will have nothing but problems and unprofessional behavior from them. Save yourself the hassle. Go elsewhere.

I took my diamond wedding ring in to Helzberg with a loose diamond. They sent it off to one of their jewelers to be fixed. When it came back to their store the diamond had a noticeable black spot in it. I brought it to their attention and they would not do anything about it. They stood behind their jewelers they outsource to. I would have never bought this ring if it had had this black spot in it. I am very disappointed with Helzberg, I had always thought they were a reputable jeweler. I would never recommend Helzberg to anyone.

We purchased our wedding rings through them in 2005, and over the last couple years of having them clean and polish our rings, they managed to destroy not just my wedding band but my wife's as well. Neither of us have the same ring we did when we were married. They offered to replace the rings, but in my wife's case, they could not, and to get her ring to look the same, we had to pay them about $500 more dollars due to their error and shabby craftsmanship. I had reported them to the BBB and the Attorney general. I had taken off my complaint with them because they offered us to take care of the rings for the rest of our lives at no cost to us, and the store manager in Bellevue told us to always come to him, and he would make us a priority as we were a valued customer, and they wanted a chance to prove themselves to us. That was a year ago. My wife and I went in on September 4th (a couple weeks ago), and the store manager is gone, and the company refuses to do anything free for us. According to them, they have no information, and cannot help us based on a hearsay promise from their store manager. My wife has cried enough over this, and I really would like some justice done for a company that claims they care about your sentimental needs and wants you to trust them. I want them to not go back on their word, and to take care of us, as they should for what they have done. It would have been nice if they replaced the ring to look like the original for free. They need to understand that wedding rings are highly sentimental, and they should treat them as such. At least that is what their promise to you says on their wall.

"Our Promise to You

At Helzberg Diamonds, we know our customers come to us for their most important and heartfelt purchases. That's why your personal satisfaction is, and always will be, our number one priority. We stand behind your purchase because we believe in the quality of Helzberg Diamonds jewelry, and we want to maintain a long, happy relationship with everyone who shops here.You have our word that we will provide reliable quality, trustworthy expertise and a commitment to service like no one else. There are moments in life that transcend the everyday, and Helzberg Diamonds promises to help you make those moments sparkle."

On October 25th, 2008 Helzberg was having a jewelry show and I purchased a 2 K princess cut diamond for $10, 000 and a mounting for $3, 000. The next day we noticed a spot in the center of the diamond and returned to the store where they showed us 2 yellow diamonds that we could trade it for. My choice was clear with carbon in it or yellow with no flaws. I was told at the time of purchase I could upgrade at any time and receive full credit for the ring so we decided we would just upgrade next year once this ring was paid off.

90 days later the engagement ended and I went to sell the ring, assuming that I would receive about 1/2 of what I paid. To my surprise I was offer $1500 from the first Jeweler and $2500 from the second. The reason - they don't carry such low quality diamonds! I was embarrassed and humiliated that I had over paid by so much!

The next step was to call the store, that is where my sales person Mike told me that I would pay more for 'Mall Quality' diamonds that from an individual jeweler. Boy that made me feel wonderful. He also stated that if I wanted to upgrade I would need to spend at least as much as I did before to receive my full credit. This was new information to me and I'll be darn if I am going to give you another $15, 000 for a higher grade “Mall Quality Diamond". I was told my best option was e-bay to sell the ring. Frankly if I thought an e-bay buyer wouldn't be as upset as I am I would try it, but could you imagine receiving a diamond ring in the mail and noticing the huge carbon deposit in the center like we did? I could not pass this one to someone else like that. He did give me the customer service phone number so I called them and spoke with a manager of customer service.

His solution was to have the jewelry store document the cut and clarity and write a letter to Helzberg. Has anyone tried to do this? No one wants to write a letter for a consumer that had obviously been ripped off! Two of the stores told me they would not get involved, however the 3rd one did – I call him my new diamond guy for life! He frankly felt so bad for me, knowing what I paid, he wrote the letter and stated he could buy the same diamond for $1500 and would sell it in his store for less than $5000.

ith a whole lot of hope and a letter in hand I followed the Helzberg process and took the ring and all paperwork back to the store and they sent it off for their internal grading report and up through the customer service channels. So 3 weeks later guess what - I am sorry there is nothing we can do says store manager Anna! Come and pick up your worthless diamond ring!

I am writing this to protect the consumers of America and if through my efforts I protect just one consumer that walks away from this store I will be satisfied. I purchased the ring and with in 90 days discovered I bought a $1500 stone for $10, 000. I believed all the hype about Warren buffet being an honest business man and that a consumer could believe in a company he owned. I am not a diamond guy but this is atrocious that a business can simple do this to the consumers. I hope several people read this and decide to purchase their jewelry elsewhere. Please for my own sanity let me know if I saved your money from Helzberg's.