I purchased thousands of dollars from Helzberg Diamonds over the years and always purchase the Service Plan. I recently purchased a Tahitian Pearl ring for my wife and had a problem from the get go. My wife went back to the store and did not get a warm reception to say the least. They final sent the ring out for service and replaced it with a discolored, terrable version of a pearl after going around and around they finally replaced the pearl.

Round 2. My wife was away on business and while sitting in a meeting the pearl feel right out. She went back to Helzberg Diamonds in the Lehigh Valley Mall and saw 3 associates standing there talking. A few minutes went by and finally someone came over and said, "Now what is the problem!" My wife explained the problem and the associate stated that the pearl is just crazy glued in there and that she can do it at home. WOW! I couldn't believe what I was hearing. They finally took the ring in for service. I'll let you know if there is a round 3.

It would be a great mistake buying anything from that store if you value your jewery and customer service!