The reason I am contacting you today is that I have some issues with the bills I received in the mail. First of all I called and talked to Tammy from billing 586-421-3059 @ 7-18-09 @ 9am from Chesterfield urgent care facility. After talking to her to find out what I needed to do to make sure I wasn't going to be billed I then called my insurance and made sure Henry Ford, Inc services were covered. BCBS said they were @ 9:15am, after doing that I then called Tammy back @ 9:45a.m. and specifically asked her if I was going to be billed anything. She said no only the Co-Pay. She said she will bill it as a office visit and not as Urgent Care. I specifically stated if I was going to get a bill I will just wait until Monday for my wife to received services through her regular Dr. After her telling me that I will not have a Urgent Care bill I scheduled an appointment for noon. While I was there I also spoke to Tammy in person and stated again that I did not want a bill for Urgent Care. She said she will bill it as office visit and they will send it in and if I had any questions or issues to give her a call. On 08-26-09 I received a bill for$104.45 for charges that should of been covered. Every since then I have been calling Tammy and trying to get a hold of her trying to get this issue resolved. I called and spoke to staff and they said she wasn't going to be in until 11am or 12 am. I waited until then and left a voice mail on 08-27-09 explaining my issue and telling her to call me back asap. After not receiving a call back I called again on 08-28-09 and talked to staff and they said she had the day off and to call back on Monday 08-31-09. After talking to Tammy this morning she said she has nothing to do with the insurance side of things even though she stated I was only going to be billed as an office visit. I am not sure why she stated that I will be billed as office visit with a $30 co-pay and my bill states that it is a urgent care visit that doesn't cover all of the care. I am very upset that I went a route trying to avoid changes that I cannot afford to pay and I am being changed with a $104.45 bill. I cannot believe you would have personnel on site for billing or coding and have them answer any billing questions at all. If I she has no idea what is going on, then why would she tell me information on how my bill was going to be. After being misled and very stessed out about this I feel that I have no obligations for paying this bill. I hope someone can call me asap after viewing this email.