I received a call on several occasions, but was always too busy to actually listen to what the caller had to say. This particular day, 12/29/09, I listened. The caller was telling me about all natural herbs that are proven to help me loose weight. It's 100% satisfaction guaranteed, but the guarantee is not important because I would not need it. I would be so pleased with the results, I would not call for a refund. I asked what would happen if I did call. I was told that I would be sent an envelope to return the unused portion of the bottle, no questions asked and receive a certified check via UPS. Well, with that guarantee, I agreed to try these all natural herbs that I could use whether I was pregnant or nursing (I am nursing). The stipulation was that I could not snack 30 minutes before bedtime, I had to take one capsule every morning with water and no big meal at least 1 hour before bedtime. I was told that I would definitely loose 4 pounds the 1st 2 weeks. David said he would be my personal contact and would be checking in and making sure I was totally happy. If I had any questions, I should call 888 281 9450 and ask for him. If I get a machine, just leave a message and he will call me back. I called when I received the bottle because the bottle said you should check with your physician if you're nursing or pregnant. I did not get a call back. I took the pills anyway trusting that it was safe based on what he said and the ingredients that I read. Well, two weeks later and not a pound lighter, I called every day for a week and no one every called me back. At this point, my messages are asking for anyone to call me if David is not available. No one called. The 30 day money back guarantee is a scam. It takes two weeks to see results according to what they tell their victims and then no one calls you back and it's always a machine, so there is no way to contact anyone about a refund. David told me that I was getting a $40 discount on a 3 month supply. I guess to make it sound even more convincing, the other stipulation was that I share their number (that goes to no where) with all my friends and family members that are going to ask how I lost so much weight. Horrible scam, please hang up on them when they call you!