on 9-2-10 hertiage web design called me on my phone wonting to sell me a web sight. the mans name was- chris cockayne. we starting talking about my idea's, on how they could build my web sight.so he asked me for my credit card #, and promised me he would and could not run card untile they had my approval, on the contract they would email me with. hertiage tec, sent me a contract the next day. when i tried to open it the contract, it kept locking up my new dell computer. the some day i called chris back and told him about the problem. he said he would call me back. i got worred then, so i went to my bank account and found this company took 2000.00, out with out my approval. then when i called right back and spoke with chris, I told him that his company took 2000.00 without my approval.then he said he would call me back. then thats all it took, no one would speak to me, and who would. would just put me on hold then get disconnected.this happen to me about 30 times. so i made complaint with bank. I final got a email from hertiage web design.they said they were going to refund my money.so all i wonted was the date when my money, was being deposit back in my account.I started calling andrew grasp the senior customer, I left 34 messages on his phone and never got a return call. this company waited to the last day. to put my money back in my account. So im very luckey to have gotten my money back. i would like to know why all these complants the goverment dont do somethimg about this company. good hard working people have had so many problems, with this company. if i bought a car and it didnt work rite, i get a new one or my money back .LEMON Law should apply to web designers too. STAY AWAY FROM THIS COMPANY