I hope this does not have a limit!!!

I had HIT WEB DESIGN create me a website. I spoke with the sales person for over a week. After talking to him it all sounded good. They said it would only take 2 weeks to do the site and would do it exactly how I wanted it. Gave them a website to base it off of. After a few days I was contacted. Then a week later I contacted them to check about the progress. I did not reach anyone. Sent email. Called again, sent email. Finally someone got a hold of me after 2 weeks. They said my account manager was no longer working here but I am here to help you NOW. (NOW? COME ON!).

I needed this project done. Then to come to find out it was going to take about 2 months to do. I told her what I was told and then she said he didnt know what he was talking about. The designer contacted me and the site was put together in a couple of weeks after that. The basics anyway. Homepage. Then I told them a lot more had to be done.

Then a designer for all my stationary and email templates contacted me. Crappy job. Then I did not get the files yet I was charged for them. I have yet to see them. This was back in July 2010. It is now September 2010.

After talking to people, support, customer service over 40 times my site was finally finished. So I thought. Now that I have downloaded their software the program is not working correctly. I can not work on my website. It is not finished. I can not do anything. No one knew what to do or how to fix it. Then my account mamager called me and gave me a temp fix to edit the site until they get this issue fixed. This was over 2 months ago and nothing has been fixed.

I finally got the email to the CEO. I emailed him once a week for the past month. No response. I cantact customer service. They just say sorry and contact support at 1-866-211-0743 Ext. 1798. I call and remail on hold for over 15 minutes and hang up. Try again and again. Nothing. (I DONT THINK ANYONE REALLY WORKS THERE)

To this day I am unable to use my website www.giggleswine.com. I have spent over $10, 000 in marketing and website to have $0 to show for it. I have every email ever sent to me with the complaints and the responses and response times. I would be happy to share these with anyone as proof! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! You can email me at [email protected].