After checking out their website and speaking with the sales person there, I initially had a lot of confidence in choosing Heritage web design when I hired them to create what was supposed to be a unique one-of-a -kind web site. I was excited and looking forward to my new web site but they are a supreme disappointment! To make a very long story shorter I paid them about $875.00 and have nothing to show for it except the endless frustration scars from trying to work with them over the past six months over the site, which I came to realize too late, would never be right. They don't seem to care about the customer or making a quality product. The web site was a template and basically you do a lot of the work yourself while fending off calls for up-grades to abstract more money from you. I hired them in November 2009 and told them I'd be moving soon and would not have time to work on a web site with them - they said fine, but if I want the deal I had to sign today, so I did. After I moved I contacted them to start the process and it's been a terrible nightmare ever since, trying to get the work done, having it look good and getting any changes made is frustrating to say the least - you can't talk to anyone, you can't chat online, they don't call you back or respond to e-mail and the quality is bad, bad, bad! I tried to resolve it with them, but they were not open to refunding any of my money and they will not work with you -without extracting teeth, so, they are being reported here, Twitter, Facebook and The Better Business Bureau and to anyone else who will listen.