How is it possible to lose a tracked parcel? I don't know and neither do Hermes, apparently. The tracking shows it was delivered on 24th December, but I was in all day and nobody called or left a card. I have spent around three hours - on an 0871 number, no less, which will cost me an absolute fortune! - to Hermes trying to locate my parcel. Each time the call centre operative has assured me they will chase it up and call me back but they never do. Two queries using the online contact form (31st december and 5th January) have gone completely unanswered. Attempts to contact the local courier have been made but they never answer their phone. My experience with Hermes and the abysmal customer service they have given has been so incredibly, willfully poor that I will be contacting trading standards and possibly a solicitor. Hell, if I could get it on Watchdog, I would - it really has been that bad, and this is simply not acceptable.
Oh and get this for a laugh - I have also tried to post this poor review on their site twice before and each time get an error message. Suspect? I think so. Just like my parcel having been tracked as far as the courier and then apparently disappearing in to thin air.
AVOID HERMES LIKE THE PLAGUE, and if you have to use them, don't ever expect your parcel to arrive or them to help you if it goes missing.

Hermes - I've used them almost 100 times this year to both send and receive packages. I won't be using them ever again and would advise everyone to give them a miss! This Is my experience of Hermes:

1) Very slow delivery! They state 3-5 days but frequently my customers would complain items took over 10 days to arrive!
2) They lose your items - Fair enough mistakes are made but when they lose them they really don't care. Don’t expect to see the item or even a full refund.
3) Their communication and customer service is dreadful. Seriously the worst i've received from a credible company.
4) It took Hermes 4 months to grant me a refund for an item they lost and they only paid half the value of the item as compensation.
5) It took almost 10 emails before I could finally submit a lost item form.
6) Their customer service agents frustrate you as they appear very poorly trained and completely unable to help with anything.

Ok so the service is comparatively cheap and as the saying goes, you get what you pay for... but in the case of Hermes actually you don't. What they advertise is a no nonsense, no frills, cheap carrier. What they actually are is a highly frustrating, highly problematic, slow, incompetant and unreliable carrier with abysmal customer service and no care for their customers or the items they carry.

I don't expect this business to last much longer, Its below amateurish and I advise you all to avoid like the plague!

I would be interested to hear if people have had similiar experiences? Or anyone that has had a positive experience please do let me know as I'm struggling to find any one who has a good word to say about Hermes!

Please note that Hermes do not deliver or leave a cared saying that they have even attempted to deliver. The email contact us response is and I qoute "We apologise, but are unable to deal directly with your parcel enquiry. Please contact the company with who you placed your order."
The telephone number: 0844 543 7411 gives an automated message saying the same thing. I can only assume that their reputation of non-delivery is such they dare not speak to people.
If you are a retailer or anyone else for that matter considering using this courier firm for the delivery of your goods I would advise that you re-consider and use a more reliable courier service.