Today is June 16th 2011- I started with a 2 item order at HerRoom back in the beginning of March. I ordered a nude color bra and another black t shirt bra. The t shirt bra was on back order and took 2 months to arrive. The nude color was too dark, so I mailed it back to exchange for color. The other bra I returned because it did not fit and I requested an exchange for a different style bra. I was given a label to return the items, not noticing that I WAS RESPONSIBLE for paying for the return shipping. When I called to ask if there was a certain postal carrier to take it to I was basically yelled at that I didn't read and the postage was my responsibility and I could take it wherever I wished to return it. The exchanged bra took forever - well over 3 weeks to arrive.

I mailed my exchange request on 5/12 and did not receive a confirmation email of my return until 6/1; the email said that my request would be processed within 2 business days. On 6/9 I emailed to ask the status of my exchange and received a reply the next day that the exchanged item cost more than the original item purchased and they needed permission to charge the difference to my credit card. I replied asking why no one bothered to call me to let me know and never received an email back. I called today and told them to just refund my card. Can you imagine 3 months with this company over 2 bras? The call center help is less than friendly. The only nice thing about ordering from this company, in my experience, is that the bras are wrapped nicely in tissue paper with a company logo sticker...that's it. hardly enough for me to ever want to deal with this company again.