I rented a car at hertz at the norm mineta international airport for a week. It was set up by AAA and i was told it was a $155 a week. I kept it for two weeks and two days and returned it . they kept a two hundred dollar deposit with my atm. when i returned it i was told my bill was $525 dollars. i asked why and she said " thats all te hidden fees. I asked what hidden fees and she said taxes and license fees and the AAA discount was only good for a week. I didn't have enough money. I called thier corp office twice and was told they'd get back to me they never did. I lost my atm and got a new one. today 07/15/11 they charged my new card with a diferent number 986.96. how did they do that. i haven't called my bank yet but i need to know what action to pursue. i have no internet so please call me at 408-8065942. my name is frank lovinfiosse.

Hertz have taken moneys from my account without my knowledge (£320.16) and without an invoice, and are unwilling to explain why. They keep putting obstacles in the way.

I was struck by a driver making an unsafe U turn in a Hertz rental while riding my motorcycle Police report lists driver as being at fault. My vehicle was towed and I was taken to emergency room. I have called Hertz claims department twice a day for the past five days. Their outgoing message says that someone will get back to me in an hour.

So far they have not returned a single phone call. Meanwhile my vehicle has been impounded for two weeks and is undividable. I have been a Hertz customer in the past. All I can say is it that they are practicing a high level of corporate irresponsibility and disregard for the well being of the public. Has anyone had experience filing a claim against Hertz?

In August 2009 my family made reservations online for a small SUV. The night before we were to bring it back the car started running very rough and would max at 15 mph at best. We contacted their roadside assistance department they claimed that if the car was “running” they would do nothing to help. The next day we limped back to the airport, barely made it with 20 minutes before we missed our plane.

Hertz charged us for an extra day, since we were late due to their car problems. Next they charged us for the GPS, which we did not use, but could not prove. We repeatedly called Hertz after receiving the fraudulent bill finally they said they would remove the charge. Yet, a month later, the fraudulent charges had not been removed. Finally, I contacted my credit card company and reported the fraudulent charges and they immediately removed the $167.00 overcharge.

Now three months later, December 2009, Hertz has tried to charge my credit card each month (hoping I would not catch the fraudulent charge), and I have had to call the dispute dept. with my credit card and have it removed three times. This last month, I canceled the card to eliminate any further charges and hassle.

Then, yesterday, I started to receive harassing phone calls from an automated collection agency saying that Hertz wants more money. I refuse to be stranded, over-charged, and now harassed by this company without a fight! This company has compromised their ethical standards. I only wish I had found the hundreds of complaints on the Internet about this company before I made the reservation. Let my experience give you the assurance needed to shop elsewhere for your car rental.

manager: Brian
Sell Rep: dywne- You Say it like this (Dawn-Knee)i Arrived at the Hertz rental at 8:54 PM

I sent you my reservation e-mail on the first e-mail from
[email protected]

I'll send my receipt once I get feed back concerning my complain.

The lady assistance me when i drove up and i asked the questioned "Hey did you
already charge me for a full tank of gas cause on my agreement there is only
Stars (***) and i was wondering if not can i go and just put gas in due to that
i am a hour early." the Reason being is because i told the lady that i wanted to
pay for a Full tank before i left and the person that rented me the car was
(dawn-knee)


the Rep reply, "yeah she is inside"

I asked, "can i go speak to her to see if it was a mistake or something, or do i
just need to go fill up the gas so i wont have to pay all this money"

the rep said, "i can hold the car but i have to print you out the receipt, "

after it was printed she said as it stands i am paying 180.90 until they can
figure something out,

I did not know her printing the receipt out that she closed the rental

when i got inside i waited in line and spoke to one of the reps and explained my
situation due to i was not sure if i they can fix their mistake or do i just
need to go fill the tank up.

they lady asked if she gave me a receipt which i said yes, she told me she had
to give this to me to come inside to talk to ya'll, and that she will hold on to
the keys for me.

the lady at the counter than said may i see the receipt,

as i was handing the receipt to her the lady said oh no she closed out your
rental

i said she told me she had to print that receipt out so i can come talk to ya'll

the sell's rep replyed no she didn't have to we can actually close out your
rental from in here,

i told her well she said she had to but she will hold on to the keys for me so i
can come inside to ask my question so i can figure out what to do, because i
came in a hour early before my rental was due to be turned in.

the sell's rep said well it looks like we went over the agreement with you and
you signed it,

i said ok i see under the optional services the fuel service so i was a little
confused this is why i came early to figure out if i did already paid for it...
if not than i can go still go fill it up cause i have plenty of time since i
have it for a hour still.

the sell rep said well once you return it you can't go back and get it,

i said the lady that i returned the car to told me she will hold the keys for me
so i can ask the question since i was unsure.

the sell rep said i will have to call my manager about this. i said ok

after she got off the phone with the manager she told me that the manager will
be up here shortly to speak with you

i asked is there a problem

she said no, but she asked (dawn-knee) will she like to speak with me cause she
was the one that gave me the rental which (dawn-knee) refused to so the manager
will speak with me, so i said ok that is fine.

the manager (Brian) walks up after 10 mins and looks at me and just asked, " Are
you the guy that returned the car with out filling it up"

I said yes

Brain said well you told (dawn-Knee) no to the fuel charges i remember because i
audit her that day and i remember you and your rental and you told her no.

i said i told her yeah sure because she told me hertz was beating everyone else
right now.

Brian said nope i remember you and your rental and you said no, and they get
commission to remember that you said no

i said cause i go and just fill it up cause i still have 50mins before the
rental is due in

Brian said no once you drop off the car you can't get it back

i said the lady said she will hold on to the keys for me

Brian said she does not have the authority to make the decision only i do, and
i put it in my back shop.

Brian than turns to walk away

i said you have to be kidding me

and brian said nope

and i said that's it

and brian said yup thats it.

You see brain was not even out there watching her In fact the only time he came
out the day i went to pick up my rental which was on 09/02/2010 he only came out
cause there was me and another person renting a prius but there was only 1 prius
there. i came 10 mins early before my rental was due to be rented out. the
other gentalmen also made the rental at the same time which we both were on time
but i had to wait 35 mins to get my rental since they had to find another one.
during this time Dawn-knee asked if i wanted to purchase a full tank and i said
yeah sure but they were also running around taking care of other things cause
dawn-knee left me at the counter 5 times which i was standing up there waiting
once they got vehical dawn-knee said i see you declined the insurance, and stuff
which i said that is correct. so i had to fill out a inspection sheet.

See that is the only thing that i declined which i am a gold's club member so it
is in my records, and this was the first time i used my gold's club card as
well.

first i just wanted to my fuel money back, the way i was treated i want all my
money back.
They didn't charge me for what i said yes to the buying a full tank cause they
were distracted by not having the right amount of rentals when i went to put up
my rental
2nd the lady i returned the car told me she can hold the car when she didn't
have the authority to which brian the manager told me
than brian the manager didn't listen to anything i had to say and just blew me
off cause i wanted to see if they can correct their mistake by them charging
what i asked to prior or for my to go and fill it back up before the time for
the car to be due in.

i was lied to by different people and the one that told me that there was no
problem which there was a problem cause they were not even going to try and help
or figure this out with me cause i wanted to ask the question before i was
charge

WHO WILL LISTEN...I'll never do business with Hertz again.
BAD and Worsted Customer Service...