Tried to rent a car with Hertz for a day to attend a funeral. Prebooked online entered my partners name as driver and my credit card details as i don't drive and she doesn't have a credit card. That was the fatal mistake since in the terms and conditions it says the names have to be the same. Yet somehow eventhough they can't accept payment from a card in a different name, they have no problem taking the payment off the card all the same. Presumably using the incorrect name for the card. When we turned up to collect the car they refused to let us take one as the card was mine, the staff were rude and refused to help. I assumed that cause they could not accept the card to pay, that no charge could have been taken. But ofcourse the workings of this firm is a mystery that someone can pay for the car and yet not be allowed to pay for the car at the same time.

I find this practice disgusting, payments should not be accepted if the name is incorrect and if it is legal to still accept the payment it could be checked and hertz if that's their condition reject the reservation at that point. But no they deliberately allow the transaction and just put the condition in their terms and conditions, so they can still take the money. This is a disgusting shameful practice.

After finding I'd been charged complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no show fee to cover there costs is more than our rental was. Do not use hertz they have no service standards and will try their best to charge you as much as possible in all circumstances.

I called to rent a car from tomorrow until Saturday, after calling around Hertz had the best rates so I jumped at it and booked the reservation. I confirmed everything twice with the rental agent and still not trusting her I checked online and found out she shorted me a day's rental! No wonder it was so much cheaper! I called back and the agent I got said that the computer does that sometimes. Can you say scam? Had I not checked online I would arrive at the airport and found out I needed to pay another $73! Talk about being mad!

My partner was travelling to Germany last week and booked a car with HERTZ for collection in Memmingen airport - she was quoted approximately €83. When she arrived she collected the car ok and proceeded to her parent's home approx 2hrs drive away.
On Sunday morning she had to catch a flight at 11.00 am so left her parent's home very early. She was unable to find an open petrol station en-route so the car was left nearly empty. When she got to the airport, there was nobody around to check the car and only 1 person in the office who accepted the keys of the car. My partner told her of the problem with the fuel and agreed that she would be billed for the fuel.
Yesterday she received an letter to inform her that €813 was being deducted from her credit card - this included approx €40 for fuel - this was in addition to the original €83 which had already been deducted.
The letter indicated a charge of €750 for insurance as well as a further €20 for 'location' charge. There was no damage done to the car and the car was being returned to the office from which it was rented so we dispute the validity of either of these charges.
She has contacted HERTZ and has, to use their words, 'opened up a complaint' - we await developments but she has, since yesterday, already heard numerous 'scare stories' of similar such instances and these do not inspire us with confidence.
My partner has been a a frequent customer of Hertz, both privately and in her business role, but is now warning everyone that she meets of the perils of doing business with this company.

I have called numerous times to speak to a representative regarding my problem with Hertz, and I was told to submit my complaint in writing to you. I appreciate your understanding and your cooperation with this matter.
Rental Agreement #552686761
Date of invoice: 7/15/2009
Invoice #2796046866

Upon arrival with my family of Five, (3 of them children), I was told by hertz that they don't have the vehicle that I had reserved. They also told me that in order to fit 5 People I must rent a different type of car. My original reservation was for a volvo s80 or comparable to fit 5 passengers. How can they tell me that they dont have a vehicle to fit 5 passengers when our contract guarantees a vehicle to be comparable? I was stranded and was given no choice but to take the car that was offered. I was charged an additional $300 and other fees as well. I trusted hertz to stand by thier promise and follow the contract agreement.It was my impression that I was in good hands, especially traveling in a foriegn country, to choose a reputable company.

Please advise!

My husband and I rented a vehicle on 04-03-09 to take a short trip to visit his aunt in Wagner, Oklahoma. The manager that conducted the sales transaction was named Andrew. After purchasing extra insurance and other amenities, the quoted price of $162 plumeted to $387 plus change. While the price is not our direct complaint, the fact the Andrew informed us at that time that should any problems arise, "flat tire or anything, " we could contact the ROADSIDE ASSISTANCE and they would be there for us. THIS WAS A BIG JOKE. Immediately upon arriving in Oklahoma on 04-04-09, we received a warning signal that the tire(s) were not properly inflated. Later, that same evening, we received another warning that the oil needed changing. On 04-05-09, we called the ROADSIDE ASSISTANCE and spoke with "Sam." Sam checked the computer and advised us that the car should have had the oil changed before it was rented out. He further advised us that on Monday 04-06-09, we would be notified by the nearest Hertz Rental, which was in Tulsa, OK, 45 miles away, at 9:00 a.m. and a new vehicle would be brought to us. On 04-06-09, we were notified by "Ann1634." Ann advised that the Hertz in Tulsa were not bring us another vehicle and that we were alright to drive that vehicle. I informed "Ann" that "Sam" had advised that the vehicle should have been serviced and that I was not comfortable with the vehicle needing to be serviced and that we had to drive back to St. Louis. "Ann" stated she would call again and let the Hertz in Tulsa know my feelings. "Ann" called again and we got the same reply as mentioned before. After talking to several people in the ROADSIDE ASSISTANCE about this matter in the course of two days, we still got nothing but hurt feelings with no results. We were even told to take the vehicle to a designated place and have the oil changed. I found this not to be acceptable because as I told them, our reason for renting a vehicle in the first place was because we did not want to have our own vehicle serviced. We would have been better off spending the money on our vehicle in the first place, after going through this ordeal. We even attempted to call the manager, "Andrew" who rented the vehicle to us and like the coward he was, we kept getting messages that he was in a meeting or with a customer, etc. We left Oklahoma on Wednesday, 04-08-09 with the oil life below "0" and thankfully enough we made it home safely even with the low tire pressure. We returned the vehicle to Hertz on 04-09-09, where we were met by "Andrew" and asked, "How Hertz could make things right?" The damage was done, we refused his $50 off for a future rental and advised "Andrew" that under no circumstances do we intend to ever use the services of HERTZ CAR RENTAL" again in life.