Hertz Car Rental

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Category: Automotive

Contact Information
norm mineta airport, San Jose, California, United States

Hertz Car Rental Reviews

Appu April 12, 2009
Unethical way of charging the customer
All, I can say is that my credit card was charged already before they informed me. Since my car got totaled and they had provided me rental after discussing with the insurance company, I confirmed with them they should not charge me anything on the rental since insurance company will be paying for the totaled car. I even asked them to verify with the insurance company regarding the basic charges which the insurance company would pay so that I am not charged anything more on that.. They confirmed and then only I took the car rental from them. They made me sign some documents which is the usual procedure for them while giving car rental and since I had just come out of a car accident, I abided by everything they said. Little did I realize that later on, when they had a dispute with the insurance company and could not recover the full charge, they went ahead and deducted the amount from my credit card which they already have it in their possession. I filed a complaint and argued with them for sometime, but it seems they had a clear cut statement that, in their small print on the signed car rental document, it is written that if they cannot recover from insurance company they will charge the customer.
I was really vexed with their attitude in the way they treated the customer complaint as well as the customer during such a tiring time when I was going through such a rough patch of my car getting totaled. It was a harrowing experience dealing with them and the whole saga taught me one thing. One should not deal with such companies who don't have customer interest as their first priority and try to squeeze out money in any way possible with their samll prints in the documents which they hold it loudly on customer's face when they get down to their lowest level of charging customers wrongly..
I have not recovered my dues from them and have decided that in my life I will never again take a rental from Hertz. Thought of sharing this saga with you all so that you don't get caught in their trap the way I did.. Such companies should not allow to flourish. We individuals who have no collective voice can make a difference by joining hands and sharing our saga so that no other customer faces such a situation again and these type of companies are forced to change their ways of dealing with the customer.
Steven Riker March 25, 2009
Over Billed
Was quoted a price of $288.40 usd for the week and was charged $331.89 usd.

Rental Agreement # F0286063 1
CordS December 11, 2008
Unethical charging of credit card
I hired a car from Hertz UK for two days. When I returned the car the agent looked at it, said it was OK and told me I could go.

Two months later Hertz charged my credit card for 220 euro.

I phoned them and asked why. They said they were charging me for damage I had caused to the car.

After my phone call they put internal record sheets in the post to me showing that some of the damage they had charged me for was already noted on the pre rental form.

For three months I tried to get clarification. In the end they referred me to the small print which says they can charge what they like.

They said my only choice was to refuse to pay the credit card payment in which case they would pursue me with a debt collection agency.

So the summarise the service Hertz offers:

They charge your card without giving you notice or warning
They don't tell you what they charge you for
They threaten you with debt collectors if you don't agree with them

I would advise people not to use Hertz unless they are willing to have their credit card abused.
November 25, 2008
Extra charges
I rented a car from Hertz in Scotland and booked it pre-paid through Auto Europe. First they gave me a car with a defective seat belt and then the replacement car had a rip in the tire!!! Finally 3 months after completion of the rental they billed me an extra $39, and the reason given was "pre-paid Rental"!!! Its so terrible its almost funny! I refused to pay the extra charges and they eventually agreed to cancel the charge, then they sent me a letter demanding payment and threatening to use a collection agency! The letter was from their Customer Collections department and was not signed!! I got the 800 number for this department and have been trying to get through to them ever since.

My insight is that Hertz are in one heck of a mess and have no idea what they are doing. Pity, it was once a fine company.
May 30, 2008
Paying for extra insurance
On May 15 2008 at approx 3pm I showed my reservation to the only teller at Hertz Car Rental desk inside the Cody Wyoming Airport.I told him I had Allstate car ins, and I did not think I needed the extra car insurance he was pushing on me to accept.He told me he had Geico and they would not cover him if he rented the same nissan quest he reserved for me.I was charged 21.95 a day for five days.The 15 thru the 19 of may.The five day rental was 199.00.This is a ripp off of the cunsumer.I want a reinbursement of 105.00 dollars.Folks if your reading this You might want to rent from dollar rental.
May 20, 2008
Poor service
Worst service - representative appeared impaired. Quote for mid-size rental was $33.99. Called for pick-up approx 3 miles from Hertz location. Told would arrive in 15 minutes. Arrived after almost 1 hour. Had called location 2 times while waiting and was told driver got side tracked and should be there. Sounded surprised he was not. When opened door to vehicle there was a distinct odor which both my companion and I thought was marijuana. When asked what took so long, driver stated he went the wrong way, was not given the address although he stated the exact address when repeating his 'boss's' directions. Also stated he just returned from lunch. Note there was a functioning GPS in the car so the being lost does not appear feasible. Arrived at location in less than 10 minutes in rush hour traffic. Driver came in to complete transaction attempted to sell insurance which I had to decline 3 times. Stating but it is only $9.00 even when I had told him twice it was covered by American Express. First bill presented was for over $72.00. He stated it was for two days - today(it was now after 3pm) and tomorrow. I stated I would not pay $72 for 24 hours. He stated he was giving me the shop rate and it was on days not hours. Walked to back office, immediately returned and gave me the rate quoted over phone. I requested my Costco discount and he stated he supposed there was one but he would have to look up the code. Then stated I could not have it because I was getting a shop rate. When I was given the rate over the phone, it had nothing to do with a shop. I did not receive the Costco Discount. Then I requested the Southwest Airline mile credit. He stated I could pay with that credit card but no points would be applied because of the shop discount. He then had problems with his computer and had to try to use the other computer. Failing to be able to operate either computer, he did a hand written form. He told me I would be taking the red Chevy Cavalier he picked us up in. I told him the car was gray. He appeared confused and then said it was gray. He handed me the keys after over almost 50 minutes in the office of trying to get the paperwork completed. We asked where the car was and he stated around the corner of the building somewhere. We exited alone and tried the keys until we located the correct car. There was no walk around to check the car or anyone to answer questions. We just got in and drove off. The whole process of renting a car at this location which was completely empty of customers took over 2 1/2 hours. I had my employee with me and had to pay him for this unproductive time. It should not have taken over 30-45 minutes for such a close pick-up and processing. I am very upset at the total lack of professionalism and customer service. I have rented from Hertz several times and never had such poor quality service. Attempted to find and contact a Hertz consumer service satisfaction site or number but have not been successful.
April 23, 2008
insurence
My wife was involved in a hit and run accident. she got the license plate number of the car and it turned it into the police and it turns out to be a hertz rental car. I called hertz and they are acting as if nothing ever happened and they can't get a hold of the person that was driving the car. This is by far the worst customer service ever. Now i'm stuck with a wrecked vehicle thanks to Hertz!
April 11, 2008
Item left in rental stolen!
I recently rented a car from Hertz car company; it was a one-way rental from New Mexico to California. I drove 12-hours straight in order to return the vehicle in 1-day; it cost $153.00 a day. I was in such a rush that I did not check the van throughly when I returned it. I called Hertz to inform them of my error and to inquire if my item had been found. I received no phone call. I went back to the airport site and remembered that I said hello to a you man there, when I had initially check the car in. I asked him if he remembered me and he informed me that he had. I asked if anyone had turned in the DVD.VHS player. This young man was able to describe my item. Long story short. Nobody seem to know where my item was everyone became stoned faced and the lost and found manager stated that no one had turned in the item. When I asked her if she had spoken to the young man, she informed me that she instructed him to not admit that he saw the item unless it was in his hand. So, I have not received a phone call or any follow-up from this company, good service turned out to be bad because of the people who cleaned the cars.
March 31, 2008
Very sour note on a great trip
A great month long trip through five European countries ended on a very sour note. Returning a rental car from Hertz's European division at the Frankfurt airport in Germany, a small nick of about an inch was found low on a front piece of plastic. Had I known about it at the time, I would have fixed the problem myself with some sandpaper, filler and matching color (black). The materials would have cost me maybe 50 Euros and the work would likely have taken me a couple of hours. Instead, Hertz in Germany billed me almost 675 Euros without tax. This figure was "justified" with 85 Euros for labor, 338+ Euros for painting and paint and 248+ Euros for replacement parts. The total conveniently stayed under the deductible limit of 750 Euros for the insurance. But there is another culprit in this sorry saga. Hertz had information on my Regions debit card, which purposely only had $222+ in the account without overdraft protection to prevent a big financial loss in case of theft. I didn't realize that thievery can also have a corporate face that can override any protections I myself devised. The day after I got back to the States from my trip, Hertz had already gotten the entire sum of money they felt they were owed from Regions - an almost $700 overdraft. The bank never asked me if I agreed. I was only notified after the fact. To sweeten the pot, all overdraft fees were dropped. But any leverage I would have had with Hertz's European division was now also gone. It was as if two corporate giants had conspired to give me a nice fleecing. It took weeks with the help of my AAA booking agent (one organization wouldn't even deal with me personally) to get to Hertz headquarters, which referred me to their European division. My letters of complaint got friendly responses and kept referring me to yet another address, until I had enough and decided to write this post (I had warned Hertz's European division that I would do so). As for Regions Bank, there was no way of getting a hold of headquarters after getting "we're sorry" from the nice ladies at the regional office. A message I posted at Regions website remained unanswered. Bottom line: Buyer beware! Be careful what cards you use (credit, debit) and with whom, what cars you rent and with whom and in what shape they're in at all times.
December 13, 2006
I'll never rent from them again!
I rented a car from Hertz in Orlando last weekend and was told that it was a better deal to buy the gas that was in the car and I could return the car empty, because gas was over 3.00 a gallon in the area.

I decided not to do this fortunately. At the "private" gas station (associated with Wendy's) across the road from the rental return area gas was $3.59 for regular, however one mile away it was $2.25!! What a scam!

I was surprised to find they had taken out more than $100 from my travel card over the price I was quoted. When I complained about it I was assured that the money would be returned on midnight the day I returned the car. Of course the money is NOT back in my account and I was told by Hertz customer service to register a complaint at a website... [email protected]... of course my computer says this site doesn't exist. I can't say I'm surprised. I'll never rent from them again!

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