I have recently returned from holiday from Malta. We book a car every year in Malta with no problems. This year however, we booked for the first time with Hertz Malta. Please do not book a car with this company!!! We were given the vehicle condition report at the airport, as normal, which showed no damage to the vehicle. After locating the vehicle in the car park we found excessive denting all around the car, which showed the vehicle had not been checked from the previous hire. We reported this to Hertz prior to leaving airport and they amended the condition report. We considered asking for the car to be changed but as it was peak holiday time we knew our options would be limited. During our journey to our hotel the front bumper fell of the car. Luckily other vehicles were around and no one was hurt. The following day we reported the fault and after a lot of waiting around they replaced the car. The holiday continued as normal but on our return to the uk we found our credit card had been charged an additional £407. We have been trying to contact the manager at Hertz Malta for over a week but no one will get back to us.

Please remember when you book with Hertz Malta they have your credit card details and can charge you what they want!!! Please also note the also the condition of your vehicle and if any doubt don't except it!!!

M Duca