I rented a mini van from Hertz on 06/04/2011, on line for pick up on 07/05/2011. I went to pick it up at 12:00 noon as scheduled. The van was filty & smelly. The Hertz agent claimed their car wash was out of order but he had swepted it out himself. I asked if they could send it to All Season Car Wash in the next block. He said ok. I left & returned at 4:30 PM to pick up the van it was still dirty. The agent started questioning me as if I was a suspect. He asked if I had ever used Hertz before & started to layout their policies. He didn't want to honor the printout with my confirmation # & AAA discounts by raising the price $50. I gave him my drivers license. He ran an unecessary full credit report with no problems found. Then he tells me they could only accept a checking account Visa Card. That didn't make any sense. I gave him my bank card then he says his system was down & he had to call his boss. They talked then he tells me his boss said my card was declined because they had to add an additional $250. hold fee to the $437. weekly rental & I didn't have that in my account. He said that my bank only allows me a $500. limit on the card in 24 hrs. I immediately called my bank & up the volume on my cell so the Hertz agent could hear the person at the bank. My checking acc. balance was over $4, 000. & my card limit was $2, 500. credit or debit in 24 hrs. & there had been no declines. Everything he said was a lie. Then he says "I can't rent you that van maybe you should come back tomorrow after 11 AM. & there is nothing else I can do to help you. We were leaving for Gatlingburg TN at 3 AM the next morning & was forced to go in two cars. Hertz never returned my calls.I will never do business with Hertz again or recomend them.

I needed to rent a vehicle while mine was to be serviced. I called and spoke with the service representative at the Metro Detroit location.I asked about the rental process regarding the use of a debit card. She explained that they would obtain a credit check and if the score met the guidelines set by the company I would be able to rent the car. I explained that my score was 791 but I had an bankruptcy on the report, she said as long as the score was adequate for the company I would be OK. I then drove to the location and my debit application was declined.My problem is that I prepaid with my credit card before I reached the DTW to hurry the process. When I called the Hertz company, I was told that there would be a 25 dollar cancellation. I explained to the service representative Whitney that I had called before I purchased the rental to explain about the credit score and the credit report. She stated that if I had called before I reached the store I would not have been charged. How could I call before I reached the location when the store customer service rep told me it would be ok. I then attempted to just change the day of pick Up but she said it would be 25.0 to change the date. I ask to speak to someone in the retention area to clarify why I would not be a positive customer for Hertz and was refused. SO IF ANYONE IS READING THIS DO NOT RENT FROM HERTZ!!!

Do not rent from Hertz in Mexico!!! They only steal your Money. They are thieves and should not be trusted to rent from. They charge you for “Damages” that do not exist and they will not work with you on these charges. Hertz “Worldwide” Customer Service can not speak with you regarding charges in Mexico and will not help you either. You are stuck on your own to try to dispute these charges. It only leads to lost time and frustration. I repeat DO NOT RENT FROM HERTZ IN MEXICO OR OUTSIDE OF THE USA. When I tried to dispute the charge with the Mr. Pablo Corona he tried to get me arrested. There was no “chip” in the windshield. When I tried to dispute it he said just try and I will get you arrested. Do not Do not Rent from Hertz anywhere in Mexico. I was a Hertz #1 Gold Member. Wow how would I have been treated if I wasn’t a “preferred” guest member of theirs? Wow!!! Save yourself the hassle and do not rent from Hertz outside of the United States.

No se alquile de Hertz en México!!! Roban solamente su dinero. Son ladrones y no deben ser confiados en para alquilarse. Le cargan para los “daños” que no existen y ellos no trabajarán con usted en estos cargos. El servicio de cliente “mundial” de Hertz no puede hablar con usted con respecto a cargos en México y no le ayudará tampoco. El Sr. Pablo Corona me amenazo con ser arrestado, cuando trate de discutir los cargos. Sálvense la frustración de rentar con ellos!!

So - after falling for the United Airlines - Hertz prepaid offer, we ended up paying almost $200 dollars for a 2 days rental on a Toyota - please be smarter then us and NEVER RENT FROM HERTZ.

Don't book cars through Hotels.Com. I booked a Hertz car for one day for San Jose Costa Rica and with the estimated taxes added on, the amount was supposed to be about $15. When I got to the rental counter, they added on a bunch of charges and the bill was going to be over $50. Then they wanted to put $1200 on my credit card as a deposit on the car. I cancelled the car and took a taxi.