I had the great pleasure of dealing with Hertz when my girlfriend and I were celebrating our anniversary. I had spoke to a representative for Hertz on the phone about 4 or 5 days before our trip and they offered me discounts s for being a USAA member and even for working at Walmart for about 10-15% which in these days and times sounded great. So I made my reservation and they said because I was a USAA member I was granted a waiver for only being 23 and I had a unlimited mileage rate, so my total was only $54.59 which sounded great to me so I reserved it and made plans around it and everything like any man would try to do for his girl. Then on the day I was supposed to go pick up my rental car we couldn't find the place so I called and they said they were located in a old body shop building on the side of the road. Then they proceeded to tell me that the owner had a death in the family and that I had to go all of the way to the Airport to get the car and they apologized for the inconveniance. That was the first hiccup on the road of celebrating our anniversary. Then we finally got to the Airport and went to the office only to find no one there for about 20 minutes. I called the office just in case whoever was there had a handset on them and they were possibly away from the desk so about 20 minutes later when someone finally showed up he was with another customer, which was okay, but then another guy showed up to help him. Then when he helped us he informed me that in order for me to get the car they had to use a debit card or a credit card to permit me to use the car which again was okay, but then they told me that they were going to do a CREDIT CHECK to see if I'm approved for using a rental car! ARE YOU KIDDING ME! A credit check just for a rental car! That's insane. Then not only was there a credit check that I guess the guy at the call center just forgot to mention, there was also a $200 DEPOSIT that was added to the balance because I was under 25. I don't understand why rental car companies think that people under 25 are less competent than people that are older but for what reason did they have for charging my card $200 more for being under 25 which they said they would waive any under age charges on the phone just a few days earlier. Hertz will never, EVER recieve any of my services again. NEVER!!!

I am a hertz gold member and I rented an hybrid at the Hertz geneva (Switzerland) location. When I landed, the car was not ready and never got an hybrid car. They gave me another car and I had to wait for an hour to get it. They did not have a car ready even though, you are technically suppose to get the car key and go.

I brought back the car three days later to pick up another car. I had another gold memeber reservation and again they did not have the car. I had rented a midsize car automatic and the only car they wanted to give me was a compact. I refused and the young lady was rude and would not want to give me either a midsize or a larger vehicle as it is normal practice if they don't have the category you rented for. I finally ask for my money back as it was prepaid and the other person working at the counter saw I was upset and finally got me in a car wher I could put at least my suitcase; this was again after one hour of discussion. This is the 3rd time I rented form this Hertz location and this is the worst I have seen. Inefficient; they spend more time chatting together and would care less about customer service.

When I asked for the manager; the answer was there is no manager. They should fire the people in charge at this location. It is a disgrace and I will not rent anymore from Hertz. The girl over there I found later never got my gold card back on top of that. In any case I don't need it anymore.

Bye Bye Hertz; you're a joke of a company; FIRE HERTZ GENEVA AIRPORT STAFF (the one at the return / pickup location)

I had made a reservation with Budget car rental at the Birmingham airport, but when I arrived to pick up the car, I was informed by Budget that they did not accept debit cards for payment. The CSR informed me that Enterprise and Hertz accept debit cards as payments, so I went to Enterprise, they were out of rentals, then I went to Hertz. I was informed that cars were available and asked what type of car I wanted. After I gave my information and gave my debit card to the CSR, she informed me that she would have to run a credit check for the rental...though I had never experienced this I said it was ok for her to run my credit. After she ran my credit, she informed me that I could rent a car and said that there was a Camry available...and then here comes the blow...she informed me that my rate would be $164.64, I informed her the would be fine and then she said "a day". I stated to her that price for a 3 day rental for in-state would be over $300 and she said yes, but it seems that you have no options, your the one who needs a car, either you can rent with us or you can thumb your way back home or to where ever your going. I was very shocked that she said this to me.
I felt because she had seen me going to the diffent rental counters that she knew that I was desparate and needed a vehicle. She was right, I had no options but to rent from Hertz. I am aggrevated and I feel cheated because the price was gouged due to my need for a car. I was charged $329.28 for a 3 day rental. When I reviewed my bank statement, I noticed that the charge from Hertz was $529.28. I called the car rental counter in the airport asking why was there an additional $200 charge to my account. After the CSR had reviewed my rental information I was informed that this was a security deposit and that it would be added back into my account. He also mentioned the rental rate. I informed him of what had happened. He apologized for the female's rudeness and did not mention the fact that I was price gouged to the extreme, he just said that the rate should not have been that high and ended the call. I would like to know the real reason why the rate so so high for the rental because as much as I have thought about letting this issue go, I can't because I feel as if I was taken advantage of because I there were no options left for me.

HERTZ RIPS OF CUSTOMERS THROUGH DECEPTIVE PRACTICES!

Confessions of another Hertz sucker:


Hertz decieves customers about benefits of joining Hertz Fidelity Club and Horizon Card services.

BEWARE THE HERTZ #1 CLUB RIP OFF SCAM

I signed up for Hertz #1 Club in the belief that I would be gaining fidelity points that could later be cashed in for a benefit.

I was WRONG. Despite my fidelity (over 15 rentals in the space of 6 months) I later learned that I had gained no points at all because I had failed to check a small box on the Hertz web site. WHY WOULD ANYONE SIGN UP FOR A CARD WITH NO BENEFIT?

BEWARE THE HORIZON CARD RIP OFF SCAM

I also suckered into buying a HERTZ HORIZON card (50 euros) in the belief that there would be some benefit. WRONG AGAIN. There is no benefit whatsoever to buying a HERTZ HORIZON card. You get better rates any day by simply reserving at the Hertz web site than you do by walking in to an agency with a Horizon card. Also there are no fidelity points attributed to Horizon card holders

Hertz pretends to offer deals or point to regular customers but blocks the same people from getting any credit or points from repeted rentals.

Lesson learned - AVOID HERTZ.

We rented a car from Hertz for our Disney vacation. Upon check in, in Orlando we noticed a line that looked like a line for Disney world. We waited 40 minutes to reach the front of the line. Our representative did not know what she was doing. After 1 hour, we were out of there. Returning the car was even worse. There was 1 employee available to check in rental cars, and a line of at least 30 people. We decided to return our car to the desk clerk. That line was 20 minutes long. No apologies were given by the 2 employees. The shuttle bus driver kept yelling at people if he thought they brought on too much luggage. I wrote Hertz a letter they day we returned and got a response a week later, thanking me for alerting them to the situation. And they hoped to do business with me again. Are you kidding me. I will never book another Hertz rental car and will continue telling people how bad their service is.