I received a notice from a collection agency from San Francisco CA
for a delinquent parking violation on 3/13/2009. After calling multiple times to AST PROCESSING, I was told I was to contact Hertz to state this is not my signature, address, Drivers License or Date of Birth on their info.
The citation # is 751426830 and the date is 08/05/08.
I never was in California nor did I rent a car from Hertz. Please correct this problem
The name is Kaj Knudsen-which is my MAIDEN name not my married name which I have used now for 23 years.

I rented a car on friday. After the walk around for damage I got into the car and started it up. A warning SVC tire monitor came on the radio. I went back in and they said that they had a tire problem and they must not of reset it. The problem was fixed and everything was OK. I drove it to a friends and later that night when I went to leave I saw another tire warning light on the dash. The next day I saw my son-in-law at my grandaughters soccar game and he said if the problem was solved the light would be off. He told me to check the tire pressure. Its to be what the car says not the tires. He told me how to read it on the radio. The car calls for 30 PSI and all the tires showed over 43 except one that had no reading. If it was a hot day and I was driving on the freeway at a high speed ALL 4 tires could have blown.
This car never should have left that office in that unsafe condition. I have pictures but I do not have the ability to down load them on the internet.

I had an accident over a year ago and the other party had a Hertz insurance. The accident gave me and my husband a soft tissue injury and we stacked up on bills like rented car while our car was being fixed, and other expenses we would never have incurred if we have not been in tha accident. There were witnesses and the police report stated that we are not at fault. Until now one year later we have not yet settled with Hertz. They have adjusters who are liars and have no regards for the law. The Hertz adjuster I spoke to, spoke poorly about the officers of the law who did our police report, and this I found disturbing. The company refused to pay our rented car, stating that there was no agreement that they will pay for those other expenses. What angered me about all this incident is that we never asked for this accident to happen. On my part, as an injured party, I only wanted to get what I felt was taken from me. My time, stress, physical pain, mental anguished and personal injury, and property damamge. My point in all this experience is that whenever you decide to get a rented car or even get an insurance make sure it isn't from Hertz or you'll only get harassed and a very long and disappointing wait.

My husband and I rented a car with Hertz in November while we were at home to see my Sister's wedding. We had the rental car for 3 days. Our Flight was supposed to leave St. Louis for Savannah to come back home on the 3rd day. We found out that we couldn't make our flight because of the time of the wedding, so we asked the clerk in St. Louis how much money it would cost to drop off the car out of state in Georgia. She quoted us an amount based on the mileage and number of days from her computer and said it would be about 150-200 fee to drop it that many miles away from the original destination. However, when we dropped the car off in Savannah, they charged us a 600 dollar "drop fee" for taking the car to any other city other than the one we got the car from. This is outrageous! If you are going to charge someone this much for your services, it needs to be printed somewhere we can readily access. It would have been cheaper to just fly at a later time. I will NEVER use Hertz again!!! NEVER!!!

A friend and I both made car reservations through Hertz on Wednesday, January 23rd—for Tuesday, March 18-Monday, March 24, at the Merida International Airport in Merida, Mexico.

We both received confirmation e-mails and numbers (mine was D9023920862). My reservation was for a Chrysler Atos - Manual, with A/C or similar Manual Air. I believe my friend (Kathy Walton) made a similar reservation but requested an upgrade to an automatic transmission.

When we got to the Merida airport, we found out that our cars had been given away - even though we had called from the Houston airport earlier that day (3/18) to confirm the reservations -- because our flights were cancelled and delayed several times due to extreme weather conditions. (In fact, the Houston airport was actually closed for part of the day because of the severe storms moving through the state.)

Btw, when we called from Houston, we were told by customer service that our cars were indeed confirmed - and that they would be there when we got there. We even made a point of telling them we would be VERY late because of the flight cancellations/delays.

Again, when we arrived in Merida (at about 11:30 pm), we were told our cars were given away - and that there were none available.

Our group consisted of three women, a young man (college student) and a young woman (high school student).

We were left stranded - late at night - at a close-to-empty airport - in a foreign country. It can’t get much better than that.

The two representatives from Hertz turned us away without even an apology. Actually, they closed up shop and left. They didn't even offer to help us with a taxi or direct us to a hotel. They simply told us we would have to come back tomorrow and HOPE that there would be cars available.

So, we had to walk close to a mile (at midnight), hail two taxis, and find a hotel.
(We had already paid in advance to stay at a B&B for the week - but since we didn't have a car, we couldn't get there.)

When we arrived back at Hertz the next morning (at 8 am sharp), we were again told that there were no cars available.

Of course, there was an SUV parked right outside - but we were told we couldn't rent that because they were holding it for someone else. So...we couldn't take that vehicle but yet they had no problem giving our cars away to someone else the night before.

I can't even begin to tell you how unbelievably poor the customer service was.

After complaining for almost two hours, they finally rented us ONE small car (which we put in Kathy Walton's name). We had to cram five people and all our luggage into that one car.

The kicker is that a sixth member of our party was scheduled to arrive in Merida the next day. That meant we would not have room for her and her luggage in that one little car.

I called Hertz over and over and over again over the next TWO days - to get them to find us another car. At the end of the second day, they finally found us an SUV but told us we would have to pay for the upgrade. So, after we spent money we shouldn't have had to - on phone calls, several taxis, extra gas, and a hotel room - they refused to give us a free upgrade. We ended up driving around in that one little car, and then we had to pay for a van to take some of us back to the airport at the end of the week.

To top it all off, we ended up paying over $250 more than the price I was given on the original confirmation ticket.

I am completely appalled by the unbelievably poor customer service we received.