The last few times I have tried to rent from Hertz online I have noticed a peculiar phenomena. If I just visit the site and enter a discount code and coupon I generally receive the advertised rate. If, however, I then log in with my Gold club number and attempt to reserve EXACTLY the same car, date and coupon, the rate is mysteriously more. I feel they are gouging what they assume to be business travelers in the hopes that they will just pay it as part of the loyalty program. Beware this sleazy tactic. I will be taking this complain directly to the FTC and BBB for resolution.

We hired a car in Toulouse online, and seeing as it was only a short 4-day holiday, we agreed to upgrading to an Opel convertible when we checked in, for an additional daily rate.

In Mirepoix for two days, south of Toulouse, and some little criminal put a scratch along the door, while we were parked overnight. The next night, the car was scratched again, along the boot, most likely by the same little worthless criminal. Both times the car was parked legally, under a street light, and (of course) while we were away, sleeping.

The result? On return, we were charged 440 euros by Hertz, i.e. 220 per panel. To make things worse, we were told that due to Hertz policy, it was cheaper to claim the scratches as our fault -- if we insisted on declaring the scratches for what they were, vandalism, we would have to pay the full excess of 660 euros. Go figure.

This is criminal in more ways than one. Basically, we would have needed to stand guard on the car day and night, without sleeping the entire rental period, to have avoided this. Thanks to some vandal, we are now over £400 poorer, with no recourse.

The result? I am NEVER using Hertz again. It is quite clear to me that they do not make their money from rentals, but from everything else they can screw the poor customer for. And I intend to tell everyone (you too, reader) to avoid Hertz like the plague.

You know what really grinds my gears, the hertz rent a car commercials. They're ridiculously falsified. It really makes me ashamed to be apart of the commercial business. You know I am get up early to catch an episode of "Guiding Light", but to my dismay I turn on my tivo to an fascistly made up piece of garbage ala commercial advertising a do good car commercial. So this week my finger of shame lies upon you Hertz rental car company. SHAME ON YOU!!!

On monday 11th february 2008 i rented a car from Hertz at newquay airport cornwall. I had a small accident which resulted with the front plastic bumper being dented. On returning the car i informed the staff and showed them the damage. They told me not to worry and they would inform me of any payment due. I then found Hertz had taken from my account £550 without my knowledge. I phoned Hetz to ask why and they said that was their policy. I had a verbal quote for damage to car and was told it would have cost no more than £300 to fix. I therefore feel that Hertz has taken more money than needed to repair the car, so effectively have stolen from me. I would like this matter looked into and dealt with. Also the manager was very rude to me and he put the phone down on me whilst i was still talking,

We had rented a car from Hertz at Tampa airport to return to Orlando -- were advised to return to Orlando Airport. Had previously rented from Hertz for several years as business customer -- boy are things different for "average consumer". Returned car to general car rental return at Orlando International Airport, because we could not find the off site Hertz return. We placed several calls to Hertz national office and Hertz Orlando office, and left several urgent messages asking for directions. Nearly missed our flight. Hertz has never returned the calls asking for direction, nor have they returned the MANY messages left. We spoke to Michael at Hertz orlando office, who assured us he would notify us if they could not check the car in, finally, as we were going through airport security on January 29. As of February 6, I started getting calls saying the car had not been returned, and tried to call the Orlando Hertz office to check on the status. On several occasions, the CSR hung up on me, often without even speaking (just picked up the phone and slammed it down). They refused to give me the contract information, or even check into the car. Georgy simply said "we don't deal with attitude" and hung up before I could explain the situation. Michael recommended we report the car stolen but refused to give me the license number, phone number for Orland Police, or the contract information. Supervisor Lisa took the details and promised to help and then went on vacation for several days and never followed up. On several calls, the Orlando office did not answer, and I was re-rerouted to Emergency Roadside Assistance. They took the information each time, and said they would follow up, but only one woman actually called back to say the car had in fact been collected on January 29 as requested. However, until February 12, I continued to receive several automated calls a day, and Hertz only today (Feb 13) checked in the car that was returned on January 29, charging me even after Hertz admitted the car was returned. The staff at Orlando were the rudest I had ever encountered, often refusing to take any information. The supervisor Toni hung up after saying “ it is not our business to help you, you tourists deserve to pay and should not expect service or courtesy.”