)5/14/2011 I try to buy the gas at Hess Station with my Hess Visa card, Person at the gas station took my card, when i asked him to filled the gas for $30.00, he refuse to do it and he were told me credit card machine not working I need cash only.
It is other way to accept credit card but they need cash to avoid pay tax.

when you come inside the store as you getting ready to walk up to the counter to buy lotto tickets and scratch-offs there are this young female cashier that wears glasses would always say what what what do you want with a straight face. I would respond holding my composure not to get upset from her rudeness. I ask i would like to buy some scratch-offs and a couple of quick picks. she said no i can not sale any more lotto scratch-offs. I said why it is just turning 9:00pm and this would make the third time i came inside this gas station around 9:00pm and could not buy any lotto. she responed saying the shift is changing now so no lotto for tonight here at this store. Then i ask what happen to 10:00pm was shut off time for lotto and scratch-offs. Then the other cashier responded saying it is only like this on weekends.I said that is not true because i have came on week days around 9;00pm and it is the same old things that goes on at that store. Im very unhappy with HESS GAS STATION... I hope a store MANAGER handle these problems.

there are 3 employess that are absolutly incompentent at this location! 1st is a woman about 50-60 who yells at customers has money counting issues and generally a veryu very poor attitude towards everyone entering this store. 2nd is a man in his 30s whom is always in bathroom the entire facilty smells from his constant usage of restroom area! he also cannot count money even though the register is equipped to automatically do so if he could manage to put the correct numerals in to begin with! very poor customer service as well as very poor oral and physical hygeine-i dont like to touch the change he returns to me so always try to have exact amounts to get thru the half hour ordeals with him!lastly this gentleman and i use that term very loosely is incapable of doing 2 things at once such as saying how may i help you and pushing the button so the customer can begin pumping fuel. he once again has extremly poor mannerisms verbally abusive towards customers and i am shocked that this location maintains any business especially when there are several differant companies to choose from. those i have spoken with agree with me and state the only time they patron this local is out of desperation! now whomever owns this place should really do an overhaul and rehire or retrain existing staff in the basic qualities of humanism! good manners decent hygeine-the economys bad but come on 16 year olds would do a much better job with more respect and cleanliness. i hope someone will respond to this on going problem or your doors could close next i know my business is going elsewhere even if i have to drive an extra 50 miles-its well worth it! also im not alone so straighten it up or get ready to lose more business.

On 1/27/09 at approx 10:40 pm, my son stopped to fill the tank in my car before returning it to me. He put $6.00 cash in the tank and then wanted to use my card to finish filling it. He went in the store and the clerk asked him how much, so he said $20.00. The clerk handed the prepaid receipt for $20.00 but when he was done filling the car (which only took $18.25 more), he went inside to collect the change and/or get the new receipt.

The clerk told him that it would be returned onto his card but would not give him another receipt for the gas that he pumped (BTW...they took the whole $20.00).

My husband went back to speak with the manager and she said that the clerk filed a complaint against my son because he was acting suspicious and he tried to buy cigarettes with an ID that showed he was only 17 yrs old. But she couldn't find the complaint paperwork or the copy of the driver's license (the clerk alledgely copied the ID before giving it back), etc...

When asked about the change, she said that he probably already gave it to my son and my son just wanted to keep the money for himself and said that my husband was getting rude with her (you just accused my son of lying).

So my husband said that if he didn't give my son the change then his drawer should be over at the end of his shiftk right? She said that it was actually short that night. Doesn't that raise a red flag??? And what happened to all the surveillance tapes that are in all those cameras every where?

Now if this clerk does this kind of scam (or theft as I would call it) to 10 people a night @ $2.00 a pop...that's 20 dollars cash that he does not have to claim and scammed out of our pockets ( i don't know about you but I work hard for my money and with five children to raise, I need every penny).

Whatever happened to the customer is right? Or even customer courtesy? I will not go back to that gas station again...EVER!!!

This stations computer for gas pumps are forever being "down". We entered our debit card # and it says sale cancelled. Today March 4 2008 at the Hess station #9453 on Roosevelt Blvd, Largo FL 2 customers walked out because of this same reason. We have doing business with the station for 5 yrs and this seems to be an on going problem that never gets resolved.