i noticed that my computer was eating up the recovery disc in my computer...i called hp and one of the tech's said that they would send me a recovery disc...after 2 months or so i didn't get them...so i made a complaint to hp. i got a call from TOM from 1-877-917-4380 ext 13 which gave me his personal guarantee he would fix this problem for me at no charge...so then i got those recovery discs through the mail..put the 1st one in..it ran through and asked me to put the 2nd one in..i did...then the disc WIPED OUT EVERYTHING ON MY COMPUTER!!!so i called TOM 1-877-917-4380 EXT 13 and told him what had happened...so he sent me out another set of recovery disc..THAT DIDN'T FIX ANYTHING!! both set of recovery disc were bad! so going back and forth with TOM 1-877-917-4380 EXT 13 and not having my computer for 2 weeks was very frustrating to me...so TOM TRYED TO SELL ME A HARD DISC FOR $156.00...i wasn't pleased about that! so i took my computer to a tech and he fixed it for $50.00..so i called TOM 1-877-917-4380 EXT 13 to let him know...i also asked tom what are we going to do about this since my computer was working fine until i put your recovery disc in it..and he said he wasn't going to anything more in a RUDE FASHION..so i made another complaint to hp's web site...and EARL 1-877-917-4380 EXT 13 asked me what do i want to happen? I told earl( who signed the return email as eark) he can't even proof check his own spelling! i told eark that i want an apopogy letter and he offered me a $25.00 coupon..he said he was a supervisor(not)..not by his word that is for sure..5 minutes later he called back and said he wouldn't do either one! it was ONE LIE AFTER ANOTHER !!!down with HP! i am going to the public and expose these people who all they want IS TO SELL YOU SOMETHING YOU DON'T NEED! OH BY THE WAY THEIR TECH SUPPORT SUCKS! my tech told me that 1 out of 2 hard disc fail from HP!! don't buy any HP products. i have problem with my notebook since i bought it..since day 1.