So here's my story. I purchased my HP Pavilion dv9000 from Best Buy, Boynton Bch Florida approx 1 month ago. Very satified with this product accept for one thing..the Quick Play buttons on top of the key board. While playing World of Warcraft my fingers would sumtimes brush up on one of the buttons which would launch the QP and cause my WOW to minimize. Any WoW player will know thats bad in a fight. Moving on..i called Best Buy to find out how to shut them down or turn the sensitivity down. After being transfer from the computer depart to the Geek squad..phone rang about 20 times then disconnected..i called back..computer depart...transferred to Geek squad who did answer this time told me he didnt know how to do that and i would have to call 800 HP INVENT. K..fine and dandy i do that. I then call HP and get Bahib (or sumthing like that) i explain my problem to him and he says ok. I asked him if there was anyway we could disable the QP buttons (turn on and off) he said no we have to remove the programs. After spending approx 1 hr on the phone with him uninstalling a program..rebooting...uninstalling another program..reboot..etc etc etc..we get to the point where we have shut off "one" QP button yet still the DVD QP button is going for which he tells me if we uninstall that i cant watch DVD's on my laptop. I didnt want that so we went thru and restored my computer to where we began this adventure. Fine i guess I gotta live with them. A design flaw..told him to come up with a way he could make millions..blah blah blah. About an hour later or so my girlfriends mother comes over. Goes to task manager and shuts them down tells me to get them working again just reboot. All I wanted to know in about 1.3 mins. Unbelievable!! After hours spent on the phone with 2 different companies and their "experts" she shows me. This letter is to vent my frustration because i cant believe i spent a pretty good deal of money on this product and could get nowhere with the people i bought it from when i had a problem. I found that a little rediculous. I do believe your people should be much better trained in helping solve problems like these when they are supposed to be the experts and sum shmoo off the streets can answer better than they can. If u want my continued business.