MY HP PAVILION IS ONLY 2 YEARS OLD I HAVE ALREADY HAD TO DO A SYSTEM RECOVERY AND NOW IT HAS SHUT ITSELF DOWN AND WILL NOT TURN ON CUSTOMER SERVICE IS RUDE AND OF NO HELP. DO NOT BUY HP PRODUCTS.

Shame on you Hewlett Packard !!! You use companies like Teletech, Wipro, Stream, etc, to be your call centers and have no conscience or concern about the lies that the agents that work in these companies routinely tell to your customers, and the disguise of thinking that the customers are calling for technical support when really the tech agents main focus is to sell something to the person on the other end of the phone, doesnt matter if the person needs or wants the item, doesnt matter if promises are made and broken, doesnt matter that the agents tell them they will get a call back, after they have made the sale of course, and never get called. Hewlett Packard you have become shameless. And you suck.

To
Dear MR.STEVE FLETCHER
Sir,
I received an email, dated Tuesday, April 12, 2011 at 3:25 PM on my gmail account.

APPLICATION FOR PAYMENT

1 Full Name :MUHAMMAD SALAHUDDIN

2. Home Address :MODERN TOOLS CORPORATION
SHIV-DAYAL PURA,
OPPOSITE KALE KHAN PEER,
NEAR JAIN KANYA INTER COLLEGE,
BULAND SHAHER ROAD, HAPUR,
DISTRICT - GHAZIABAD,
UTTER PRADESH (245101).

3. Sex :MALE

4 Age :30 YEARS

5 Marital Status :SINGLE

6 Occupation :BUSINESS MAN

7 E-mail :[email protected]

8 Telephone Number :Mob +91 9897727172

9 Nationality :INDIAN

10 Country :INDIA

11 Hobby :READING / COOKING / PHOTOGRAPHY

12 Batch Number :XYL / 26510460037 / 05

13 Reference Number :24 / 00319 / 1PD

14 Next of kin :MUHAMMAD AYAZ

15 Date Received Winning Notification :Tue, Apr 12, 2011 at 3:25 PM

16 Official Comment :THANKS & BEST REGARDS


On Tue, Apr 12, 2011 at 3:25 PM, Hewlett Packard <[email protected]> wrote:

I'm copy-pasting the mail below:


Hewlett-Packard
PO Box 1010, Liverpool
L70 1NL, United Kingdom.
Batch number...XYL/26510460037/05
Ref number..24/00319/1PD


Dear Winner,


We are pleased to inform you of the result of the just concluded draws
held on the{April OF 11th, 2011} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion and Microsoft Incorporation. Your email was
among the 20 Lucky winners who won £1, 000, 000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.

However the results were released on the {2nd November, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: 12052008/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29, 031, 643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.


APPLICATION FOR PAYMENT:
1 Full Name
2 Home Address
3 Sex
4 Age
5 Marital Status
6 Occupation
7 E-mail
8 Telephone Number
9 Nationality
10 Country
11 Hobby
12 Batch Number
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification
16 Official Comment


MR.STEVE FLETCHER
EMAIL:[email protected]
TEL:+(44)701-4243-029
FAX:+(44)700-5921-409

On June 21, 2010, I purchased a tablet p.c. through HP’s Homestore/Paypal for $989.84. The tablet is fully covered by a supplemental “house-call” service plan that I purchased for an additional $331.19 in December of 2010. The “house-call” service plan claims to provide technical support and to protect against damage to the tablet. The “house-call” plan is advertised as providing the customer with convenience and peace of mind by claiming that a service technician will come out to my location within three business days of the reported issue if the problem cannot be resolved over the phone. In my line of work, like so many others, “down time” can generate a tremendous amount of stress while creating significant reductions in productivity and profitability. Therefore, I purchased this machine and invested in the accompanying, relatively expensive service plan so that I would have reassurance in the event that I needed tech support or if the unit was ever damaged.
On March 5th, 2011 my tablet p.c. screen cover was cracked when a peg installed in the keyboard pressed into the screen upon closing. Since the tablet is a touch screen device, my p.c. was rendered rather useless. I immediately contacted HP when I was told that they would send me a box and my tablet would have to be sent to a repair facility, then shipped back to me within 7-10 days. This option was completely unacceptable. First of all, I paid for and expected an in-home repair, with a three-day maximum turnaround time, as explicitly stated in the warranty. Secondly, I use the tablet for law school and for courtroom presentations so I cannot afford to have it sent away for over a week (+) while it is being repaired. Further, I have sensitive client data on the tablet that I cannot allow into someone else’s unsupervised possession, even in the process of repairing the tablet. It was for these reasons, in the first place, that I opted to purchase the much more expensive “house-call” service plan with the guaranteed three-day turnaround time service.
On the first day, I contacted HP and clearly explained my issue, but was met with constant “transfers”, “please holds”, “escalations to supervisors” and “accidental disconnections” which amounted to having to call back twice and spending over four hours on the phone that day. Ultimately, I spoke with Harish Prabha, a Level II Supervisor in HP’s Hardware Dispatch Department, who promised to call me back within 24 hours. I never received a call back from anyone at HP.
The next day, I called back to reiterate the urgency that my computer be repaired and to let HP know that I was very disappointed and frustrated that they were not honoring the warranty I paid good money for. The supervisor again insisted that they would not be able to send out a repair technician and there was nothing she could do. She said I would have to speak to a “case manager” in order to see if a technician could be sent. I informed her that HP’s choice not to honor the warranty was a breach of contract and also represented false advertisement. As many times as I was placed on hold, I heard the commercial for HP’s “in-home repair warranty” play no less than 5 times. The commercial asserted that a technician would come out to the home in the event a repair was necessary. This clearly reinforced the existing terms of the contract. After being on an extended hold, my wife saw that I was becoming increasingly upset so she recommended that I call back the following day and try to speak with someone at HP’s corporate offices.
The following day, I called HP corporate offices. I explained the situation and was assigned a “case manager” named Alexandra. Alexandra stated that this type of repair could not be completed in-home and that I would have to send the computer in. I then informed her that I had contacted local HP-authorized repair shops and they offered to fix the screen within 20-40 minutes. I asked if HP would reimburse me for the cost so I could move on. She declined and said she could send me the part for the computer, but that a technician was not available to come to my home for repairs. I told her this was unacceptable because I am not a technician and don’t know how/ wasn’t comfortable performing this type of repair.
Tuesday, I called HP corporate office again and Alexandra stated she would look into what she could do to get the computer repaired and then call me back. She never did call me back. I called HP back later that evening and was connected to Alexandra again. This time she told me she had good news; that she could arrange to have a technician come out to my office and fix the computer Thursday, March 10th. Although this was 5 days after the incident was reported, I just wanted my computer fixed and so we arranged to have the technician come out to my office that Thursday. I was still very frustrated after spending over 8 hours total on the phone, but I was glad to have the promise that I would have my computer back up and running in a couple of days.
Wednesday, however, I received a voicemail from Alexandra stating that there were no technicians available to keep the promise for the Thursday repair. I called back and she said the earliest possible date was Monday, March 14th. I reminded Alexandra of the warranty provisions that had already been violated at which point she absurdly said “the warranty is subject to change”. After reminding her that a warranty is a contract, and therefore not subject to change, I recapped all that I had been through trying to get my laptop repaired; I reiterated that I had already been extremely patient and that HP had wasted a lot of my time and done absolutely nothing. I told her I would have never purchased a $1, 000.00 piece of equipment backed by a $330.00 warranty if the company selling both would not honor its word on either. I told her that a “maybe Monday” would not work. I told her that I would be out of town for a conference Monday and asked if they could have a technician fix it in Cambridge, MA since that is where I would be for a week. She said that she didn’t know and made no attempt to find out if that suggestion was possible. I then informed her that if HP did not get the technician out as promised, so that I could use my laptop for class and work as intended, that I would be returning the machine to them. I then gave Alexandra three options: 1) fix the computer as promised under the warranty; 2) reimburse me for the cost of having it repaired myself; or 3) I would contact my bank to request a refund because of the obvious quality issues with both the machine and the warranty. Alexandra informed me that there was nothing else that would be done to honor the warranty and that I would just have to contact my bank if I didn’t want to wait the un-specified amount of time.
For me, this scenario represents the worst of the worst corporate philosophies toward customer retention and customer service. I gave this company my hard-earned money and numerous opportunities to fix a defect with the machine’s quality. I also endured hour after hour on the phone trying to make things work with the warranty repair. Ultimately, HP chose not to honor their warranty. I am very fortunate that the problem was with the screen instead of the hard drive whereby I would not have been able to transfer my data to another machine while searching for a solution (a solution that was supposed to be provided by the manufacturer, not the customer). I am just lucky that I am not experiencing a situation that could have cost me even more time and money than this one has. This ordeal was an obvious wake-up call that I need to immediately find another company to entrust with my business. My bank has my back on my complaint and is refunding my money. I am also following up with a formal complaint against HP with the Office of the California Attorney General for false advertisement and willful breach of contract.

I recently purchased a Hewlett Packard computer from Wal-Mart. On the ad it stated that it comes with 10.2 GB Hard Drive, but it only came with 9.54.

I called Hewlett Packard to ask about this and they were no help at all.

I had several others questions about the computer and their customer service was unable to give any good answers.

I can not believe that as big as Hewlett Packard is, they do NOT have a toll-free support line.

I have friends that have all recently bought computers {NO Hewlett Packard computers} and they have not had any of these problems. Plus they all got a toll-free support number with their computers.

I am disappointed with Hewlett Packard and their service.

I will never purchase another one!

So beware customers, don't believe everything you read on an ad for a Hewlett Packard computer!