I purchased the HP Photosmart C5280 Printer less than two years ago.
It has now completely packed up despite careful handling of the product.
Unfortunately just before it packed up I had bought two expensive cartridges so am now more or less forced into buying
another of your printers!!
Very unhappy about the whole situation!

We were told to buy a HP laser Jet M3027 x MFP printer with Next business-day on-site support contract in 2009. During November 2009 we experienced problems were black stripes printed on the papers. We reported the incident and asked HP to send a technician to sort the problem out. They told us we first had to try and solve the problem telephonically. Obviously after hours of our time we sort of got the problem fixed. This is NOT what the service contract said we should do. My employees are spending hours of their time which can't be invoiced against HP.

Today 1622010 we experienced the same problem and lo and behold the technician wants to solve the problem telephonically. I'm sick and tired of this bad service and want HP to honour THEIR service contract which cost me thousands of rand.

H-P Pavilion Notebook bought in August 2007, from an outlet centre as a reconditioned, ready to use, fully operational computer suitable for home use, soon started to cause problems.The graphiic chip needed replacing in July 2008; the sound card became defective in February 2009 and finally, on the 7th of this month(December) the poor thing gave up completely: it could not make up its mind wether to turn itself on or off, and the screen was just black and blank. The purchase price was 649 Euro, the cost of repair according to H-P would be, 549 Euro. No thank you, H-P. Perhaps it is naive of me to expect my H-P Pavilion Notebook to last more than 3 years, perhaps its foolish of me to expect H-P to help me. Whatever---no more H-P for me.

I bought a Hewlett Packard scanner to load onto my Hewlett Packard Pavilion computer. You would think they would work together...WRONG! They flood the market with their poor quality products at the same prices as their competitors, yet they cannot provide working products. Then when I ask for help loading the scanner onto the computer they want money from me. WHAT KIND OF THE COMPANY IS THIS THAT THEY WILL NOT STAND BEHIND THEIR PRODUCTS? I will never, never even look at a product from this company again.

I received my Hewlett Packard notebook back after the second go around with service. I turned it on when I got it home and it still isn't fixed. It was late so I didn't call. Seems Fed Ex delivers when I'm at work. I can't fault them --they are just doing their job. But it means we then have to go and pick it up after a certain time. Which we did.

I called early enough and got a nice gal named Pam. She was very helpful and had me do this and that and it still didn't work. She wanted me to take the back off and I balked. I figure if the service center didn't fix it, my tinkering with the insides isn't going to either. I was polite when I told her this and she said then it would have to be sent back in. I expressed my frustration and she came back and said according to protocol it has to be sent in three times and then if it still comes back not working, then there's the possibility of getting it replaced, but it isn't a sure thing. I told her I had to problems with her, but I would like to talk to her supervisor.

Well, I did talk to the supervisor. He said is name was Lander. He read me the protocol. I am a teacher and people read differently than they talk. Maybe he figured he'd dazzle me with baloney or something. I waited until he was finished and said I didn't agree with his protocol and that I am one very frustrated customer. He was a bit flippant by this point. I asked what HP was going to do to make me happy and he said I would have to send it in.

Then he informed me that I shouldn't be upset because it took less than a week to get the computer returned to me. Are these folks nuts or what? Yes, it was less than a week, but it wasn't fixed. I pointed that out to him and he said, but why are you upset when it took less than a week.

I asked if he had a supervisor and he said yes. I asked to speak to his supervisor and he told me they don't take phone calls. Isn't that rich?

I told him I would be putting all this on Facebook and my blog and I asked him nicely to document it. He said OK and then thanked me for calling HP and hung up.

Gosh, just makes me want to run out and buy another HP...NOT!