Having had compaq computers which we were very pleased with, since compaq no longer made computers as they merged wtih Heweltt Packard, I bought a nice big screen HP notebook from Walmart, feeling secure in my purchase that I was buying a good solid notebook and making a wise choice and investment. Ha - hardly. Paid full price. Not an open box buy. I have had this computer for about 2 years now. Here is all that is wrong with it. The dvd/cd drive is poof - gone - just disappeared. So I have had to buy a usb port one so I can reinstall my 2002 word, excel etc. The computer overheats, the fan is noisy, and it has shut down from being overheated. Periodically it stops in the middle of powering up and I get a message saying operating system not found. Yes, you hear me right - operating system not found. The delete key has broke off. I have cut my fingers on the keys. I am going to suffer through this piece of garbage for at least another year and then I won't walk, I will run to buy a Dell or Toshiba. I bought my husband an Acer with 4gb and lots of memory for 450.00 ! Do not buy a HP computer! Or if you do take out lots of extended warranties. We have never had any problems with our computers, either desk top or lap top, so I opted not to take the extended warranty, which ran like 100.00 - something like that.

I emailed HP with my complaint. I got a call from a customer service rep only to tell me, sorry there is nothing they can do. Why did they even bother to call back.

HP customer service is terrible. Received a new desk top which was missing antivirus software I had purchased. Thought it would be a simple call. Over 3 days I spoke to total of six people. The last call went on for 90 minutes. Still no resolution. One person told me it should ahve been preisnstalled and I should send the computer back. Another told me that they should have sent me a disk. All they need to do is send me a disk for me to install.

I am an American living in Europe. I purchased an HP printer in the United States. On a trip to the USA last July I purchased ink cartridges for this printer. I am now discovering that they will not work. The packaging on what I bought states that they will work in my model of printer. HP will not refund my money. This is very bad business practice and false advertising.

I purchased a 9100z desktop computer on 1/13/2008. I have (2) 500gb hard drives, on 1/27/2010 both hard drives failed. When I purchased the computer, I asked about warrenty on hard drives. I was told I had a 3 year warrenty on each hard drive. Now HP insists the warrenty was for only one year. I contacted Western Digital, they verified the warrenty on each hard drive is good until 1/13/2011. PROBLEM...Western Digital assigned warrenty to HP, HP will not honor, but will replace for $250.00 +shipping &handling. Western will sell replacement to me for $70.00 each. WHAT A SCAM! Iwill never buy HP again. HP you should train you phone persons to stop talking to customers as if they are three years old or complete imbeciles!!!

I went through a on-line sales rep Oct. 8, 2009. I was configuring a desktop. The rep lied. He stated I shouldn't wait for Windows 7 and that after its release Oct. 22 I would get my free upgrade in 7-10 days. I received it Mid December. He stated that the speaker system I currently had was compatible, it wasn't even close, had to buy new sound system. I advised the printer I had was Serial Printer, he stated it would work fine, no serial port, had to buy new printer. The PC continually locked up. I was told to send it back and they should have it back in 2-3 weeks and didn't care that I would be PC less for that time. One tech even sent me pictures on how to open case remove and re attach components on a PC on month old. I sent letter to Ethics Committee. They acknowledged letter and told me to call a number. I did and no one knew anything about the letter and someone would contact me. That was mid December and I have still heard nothing. I re-sent the letter and they acknowledged receipt again and was given the generic "Your case has been forwarded to Tech Supervisor" I have heard nothing. PC still doesn't work like it should. The PC freezes, doesn't read external drives arbitrarily, flash drives have to be re-inserted, and other problems. I am not a child (57 year old retired Detective)so I know what I am doing. HP shows no signs of even coming close to assisting me other than "Just send it in, sorry for the inconvenience of no PC while we have it." I gave them my number to call and what time (5:00 p.m. PST). I received 3 calls, all at NOON PST when I was at work and not near PC. Despite Re-advising them every time they called of the correct time to call me The called at noon. HP does not care, keeps putting people off hoping they will go away. I have about 4-5 case numbers ALL of which I have been told are in the hands of supervisors that will be in contact with me. I will not purchase any HP product, recommend and HP product, and am saving to purchase a Dell and use this $1, 000.00 (W/O Monitor) as a throw down for games and leave the real work I do for a reliable PC.