Hewlett Packard, from our rather too extensive experience, is not averse to engaging in duplicitous sales - basically, they sold us what we did not want in spite of being told what we did want. The phone support was terrible, they kept sending us from here to there, this section, that section, until the 21 day return time was exhausted then refused to take the computers back.

Their U.S. staff were rude, unhelpful, and essentially told us to engage in anatomically impossible acts (while using the nicest possible words). They just plain don't care.

The India staff were very helpful, often uninformed, and very hard to understand.

We have ended up with material we do not want and that does not do what we want. I certainly wish that I had never heard of the company.

Unless you are highly computer literate, I would never recommend your buying from them.

I am sick & tired of paying $15-$20 for a simple black ink cartridge for my computer's printer every couple of weeks. I have tried a few of the "discount" websites but most of their cartridges are of very mediocre quality. There HAS to be a company out there that makes a FINE QUALITY ink cartridge at a REASONABLE PRICE. [In my opinion, a "reasonable" price would be about $2 a piece. The ink is worth pennies...and the plastic assembly about $1.00...so $2.00 should be about what they should sell for] - This marketing situation is similar to the razor-and-blade gimmick that Gillette started many years ago: sell the razor for practically nothing...but charge 10 times what the blades are worth.

Has anyone found a "generic" brand that is the equivalent of HP?

I bought my HP Pavilion Dv7-1175 nr entertainment laptop from Bestbuy on January 8th, 2009. On September 5th it died. Lucky for me I bought Bestbuy's extended warranty (after reading the other complaints). Bestbuy sent it to be repaired under original manufacturers warranty. Replaced motherboard and charging cord. SD card slot was also bad. After being gone for 1 month they shipped it back to bestbuy. When bestbuy fired it up it would not boot into windows. They ran diagnostics and found the hard drive to be possibly bad also. They formatted the hard drive and reloaded the operating system and the next day sent it home with me. After running for 1 day it crashed. I took it back to Best buy today October 4th, 2009. Hopefully they will replace the hard drive. I will never buy another HP computer product ever. I wish there was a lemon law for electronics. I paid good money for a piece of junk. The laptop I owned before this one was 5 years old and only ever had the battery replaced on it.

Cindy Watkins
[email protected]

On May 27, 2007 we purchased an HP Pavilion Notebook PC DV;it came with a full one year manufacturer's warranty; additionally, we purchased an Accidental Damage Protection Warranty for $99.99 which was supposed to cover accidental breakage & provide an emergency replacement Notebook PC; on Dec 28, 2007, the laptop stopped working; it would not power on; we purchased a new battery from HP for $300; we replaced the battery; it would still not power on; we contacted HP Customer Service on Jan 7, 2008 for help; we were told that the laptop was under warranty, both the manufacturer's warranty as well as the additional Accidental Damage Protection Warranty we purchased. We returned the laptop to HP via Federal Express to their repair center in Houston, TX, using packaging material sent to us by HP; The Federal Express office indicated that the packaging was adequate for shipment when I dropped the laptop at their Cheyenne, WY facility; when the laptop was received at HP's repair center, the display screen was broken; HP did not notify us of the damage to the laptop, nor did they make a claim against the carrier Federal Express; regradless, the damaged screen should have been covered under the Accidental Damage Protection Warranty we purchased in addition to the manufacturer's warranty; on February 5, 2008 HP demanded that we pay an additional $738 to repair the damaged screen on the laptop; we spoke to at least 3 individuals @ HP Customer Service in India, who had limited English language skills & comprehension; they showed no record of the additional warranty nor would they provide any help; I spoke to a HP Case Manager in Seattle, WA, who promised to resolve the situation & repair the laptop under warranty; the laptop was returned from HP to us on February 14, 2008, saying it was returned because we refused to pay for the repair; I again called the HP case MAnager in Seatlle, WA on February 214, 2008, & got an apology; I was again told that the computer was indeed covered under the manufacturer's warranty & the additional warranty we purchased, & it would be repared at no charge; on February 18, 2008, I again returned the laptop to HP for repair, using packaging provided by HP; the unit was sent back to the HP repair center in Houston, TX; on March 4, 2008, we received an e-mail from HP Customer Service saying, again, that we owed $738 to repair the laptop; when we questioned the HP rep, in India, with limited English skills, we were again told they HP had no record of the Accidental Damage Protection Warranty that we purchased; we were told if we did not give them a credit card number to charge the repair to the laptop wss being shipped back to us; my complaint is this: we bought his laptop in good faith, directly from Hewlett Packard; we have written confirmation that we not inly have a one year manufacturer's warranty, but we also have wrotten conformation that we purchased an additional Accidental Damage Protection Warranty, which was supposed to cover accidetal breakage; HP claims not to have any record of this warranty but we received confirmation directly from them that we purchased it; how can a International Company be allowed to charge sutomers for warranties they don't honeor? why do we have to constantly talk to people that don't understand English? its now been three months that we're trying to get this laptop fixed, & HP is going to string us out until May 27, 2008, when the warranties expire; if I stop payment on the computer I'll have my credit rating ruined.

DO NOT EVER PURCHASE AN HP PRODUCT!!! I bought a laptop a year and half ago from this company, it was a complete piece of shit right off the bat it took me over a year for them to finally cooperate and after trying to fix it twice they gave me a new computer. My new computer needed to be fixed as well. After trying to call them to track my order several times and they just kept wasting my time I asked to speak to a manager.

Every time I asked for a manager I was refused. Upon tracking my computer I found they received it Oct 23, it said I was supposed to get it delivered back on Nov 2. When I didn't receive it I called to find out the problem they told me I would be receiving a call from a case manager. One finally contacted me on Nov 5th and proceeded to tell me my computer did not have a warranty which it did so after he learned out to read and saw that I did have a warranty told me I would have my computer back by Thursday (the call took place on Monday) On Friday when I still had no computer I called to see what was going on and was told they had just started working on my computer.

I again asked for a manager and have called frequently since I have still been refused a manager. HP employees the most incompetent, idiotic, people on Earth DO NOT ever purchase their merchandise.