Hewlett Packard
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Category: Electronics
Contact Information
United States
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Hewlett Packard Reviews
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Lazerous
August 16, 2009
Printer parts
O own an HP deskjet 6840 wireless network printer. There was always a small proiblem when the door closed and it would catch a little bit. I usually changed the ink cartridges at our house so i was usually able to gently set it in a correct position to close smoothly. One time my wife changes ink cartridges and while closing the door she kind of forced it past that little spot and the trigger inside the case that tells the printer that the door is closed broke off on the end. I am fairly handy and could probably fix this myself but HP doesn't offer such a part, nor do any of their partners listed on their website.
Bottom line is that the printer is disposable. You can take it to get it fixed maybe somewhere but it will cost mopre to fix than it would to buy a new printer. Why won't HP support thier products? Why must I buy a dispoasable piece of equipment and if anything goes wrong, have to buy a new machine?
I think this is probably the worst business ethic i have seen in my life. If you are going to sell a product to consumers then you damn well better be able to supply parts for it. Else, if you aren't goiung to back the product than start selling then for 29.95 so it isn't such a big hit when you have top replace it. The money that HP saves by not stocking spare parts could be passed on to the comsumer in the form of lower product cost.
My next printer will not be an HP I guarentee that...
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BENJAMIN MURRAY
August 10, 2009
CUSTOMER SERVICE
Filed on : August 10 2009
Filed by :
BENJAMIN MURRAY
[email protected]
Filed against :
HP Repair Center
45225 Northport Ct
Fremont CA 94538-6411
Complaint Description:
I HAVE TWO NOTEBOOK PC'S THAT WERE IN PERFECT CONDITION. I DECIDED TO PUT A FRESH INSTALL OF WINDOWS VISTA ON BOTH NOTEBOOKS BY PRESSING THE "F11" KEY WHICH IS SYSTEM RESTORE. BOTH COMPUTERS WOULD NOT ENTER THE SYSTEM RESTORE BECAUSE THE SOFTWARE WAS CORRUPT DUE TO HP. I PLACED AN ORDER FOR A SET OF RESTORE DISKS FOR BOTH PC'S. I RECEIVED THE RESTORE DISKS TODAY MONDAY AUGUST 10, 2009. WHEN I PLACED THE RESTORE DISKS IN THE SYSTEMS BOTH COMPUTERS CAME UP WITH A BLUE SCREEN STATING "IRQ EQUAL OR LESS" NOW BOTH SYSTEMS WERE WORKING FINE BUT AS I PREVIOUSLY STATED I WANTED TO PUT A FRESH INSTALL OF VISTA ON THE COMPUTERS BECAUSE AFTER TIME THE SYSTEMS NEED A FRESH INSTALL. I CONTACTED HP SUPPORT AND THE CUSTOMER SERVICE REPS STATED THAT I WOULD HAVE TO PAY 800 DOLLARS FOR THE TWO NOTEBOOKS BECAUSE IT IS A HARDWARE ISSUE WITH THE BIOS. BOTH SYSTEMS WERE WORKING FINE UNTIL THE RESTORE DISKS WERE PLACED IN THE SYSTEMS. ONE SYSTEM IS UNDER A WARRANTY REPLACEMENT BECAUSE HP RECOGNIZED THAT THERE WAS AN ISSUE WITH THIS COMPUTER. THE OTHER WAS IN PERFECT CONDITION BUT I FIGURED ID PLACE A FRESH INSTALL ON THIS COMPUTER AS WELL. THE CUSTOMER SERVICE REPRESENTATIVE WOULDNT WORK WITH ME TO CORRECT THE ISSUE THAT WAS CAUSED BY THE RESTORE DISKS. NOTEBOOK 1: HP PAVILION DV6775US - ENTERTAINMENT NOTEBOOK SERIAL NUMBER: CNF7607YLX P/N: KC412UA#ABA ISSUE: RESTORE DISKS CAUSED AN ERROR TO COMPUTER AND NOW I AM UNABLE TO USE THIS PC WHEN IT WAS IN PERFECTLY WORKING CONDITION BEFORE THE RESTORE DISK WAS INSERTED NOTEBOOK 2: HP PAVILION NOTEBOOK DV2310US SERIAL NUMBER: 2CE7102Z4V P/N: RV322UA#ABA ISSUE: THIS COMPUTER WAS SENT IN TO HP REPAIR AND THE MOTHERBOARD WAS REPLACED DUE TO HP RECALLING NOTEBOOK BECAUSE THEY HAD MANY CUSTOMERS WITH THE ISSUES. THIS WAS LESS THAN A YEAR AGO AND I HAD TO CONSTANTLY CONTACT HP TO ENSURE THAT THIS NOTEBOOK WAS FIXED. NOW I TRIED DOING A FRESH INSTALL ON THE NOTEBOOK PC AND I AM TOLD THAT THERE IS A HARDWARE ISSUE WITH THIS PC AS WELL. RESTORE DISK ORDER INFORMATION ORDER DATE: 08/07/09 ORDER NUMBER: WVB11901 PART: VISTA PREMIUM RECOVERY KIT TOTAL COST: 16.15
Your Desired Resolution:
I WOULD LIKE BOTH NOTEBOOK PC'S TO BE SHIPPED AND DIAGNOSED ON BEHALF OF HP. I OWN OVER 7 NOTEBOOKS WITH HP AND HAVE HAD NOTHING BUT POOR CUSTOMER SERVICE WITH ANY ISSUES THAT HAVE EVER ARISED. I WOULD LIKE A FRESH INSTALL OF VISTA TO BE PLACED ON BOTH NOTEBOOKS COURTESY OF HP BECAUSE THIS ISSUES WERE CAUSED BY THEIR RESTORE DISKS AND I WOULD LIKE AN APOLOGY FROM HEWLETT PACKARD. I WOULD ALSO LIKE THE COST OF BOTH RESTORE DISKS CREDITED BACK TO MY ACCOUNT AS THIS HAS BEEN ONE HASSLE AFTER ANOTHER |
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JimK
July 28, 2009
motherboard fried
Laptop motherboard self destructed-
Laptop- Pavilion model dv 9308
Known problem with graphics chip causing motherboard to burn out. HP did NOT take a proactive approach to resolving their manufacturing defect, rather, they let their customers try to find out if their product is one of the millions they sold that are defective. Even though a customer registered the product at time of purchase, HP did not notify owners of the problem.
Although they agreed to fix certain models IF the owner requested it, one has to wonder how many Thousands? of owners didn't know, and therefore just bought a new laptop.
There are a number of class action suits in the pipeline against HP (just Google for it). Until they are resolved, it is buyer beware if you are thinking of an HP computer, desktop or laptop, printer or accessory.
How would you like to to be treated when you put you hard earned money down on a HP product?
BTW: I bought a Toshiba and it is great!
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Christa2
July 18, 2009
Bad Customer Service
We received the worst service from HP.
We purchased a laptop in fall of 2006 with the extended warranty. We do not travel with the Pavilion very often and it usually stays on a tabletop. Last week, I closed the computer for travel and heard a crack. The left hinge was broken. After further research, I found that HP offered an extended service for the left hinge on the Pavilions until May 31, 2009. Unfortunately, we don't travel with ours like most and the hinge gave out later than May 31. We contacted HP and spoke to great service tech, who asked his manager to authorize an extension on the service. The manager was gracious, approved the repair and offered an expedited service. We received a kit in a few days. Four days later, we receive a call from the "repair manager" named Julie who was angry that the repair was approved by "customer service" who has no authority over such things. When I explained what the situation was, she became more irrate and demanded my credit card number.
If a defective part is installed in a customer's computer, HP does not feel obligated to notify customers (even those who have registered) regarding potential issues. The customer is supposed to visit hidden pages on the HP site frequently to keep informed of any potential issues. To paraphrase Julie of HP, "We are not like the automotive industry. It is not profitable to inform customers of these problems or take responsiblity for defects in our product line. It is up to the customer to stay informed and be proactive. This is a profit center for us. We do not care about customer service... I want your credit card number so I can charge you for these repairs or I'll send your laptop back to you damaged via Fedex." When I repeated what she said back to her, she was silent. And then she said, "I meant possible not profitable".
Even though the original free repair was authorized, I now have to pay a "non-refundable" amount. She screamed this into the phone.
We all assume that when we register our computers and submit our email addresses, that HP will inform us of any recalls or extended service on defective parts or that our warranty will be upheld. Not so. Hewlett Packard does not inform customers of potential issues or defective parts. However, they will use your registration for list rentals. Alas, don't you love spam?
I receive one spam message per day from HP regarding great products and services for my HP Pavilion laptop. Yet it is not "possible" or "profitable" for HP to inform registered customers of potential issues, recalls or extended service packages. If they can offer me service for my particular laptop, can't they offer vital information that I want? All service packages have expiration dates.
Curiously enough, I sent the computer with a left hinge broken. According to Julie, both hinges are broken, the LCD panel is cracked and the latch is broken. I never sent it that way. Suspicious?
After discussing this with a couple of IBM experts, they believe that the laptop was broken in transit and Julie assumed the worst of the customer.
What was a free repair through an extended service package now costs $300+.
I spoke with a nice service tech who apologized for Julie's behavior and attitude. He was absolutely helpful. Unfortunately, the damage is done. I will not buy HP again. I will not authorize my company to purchase HP products either and I have shared my story with all of my friends and networks. Julie has charged my credit card with a "non-refundable amount". The buck stops with her, so she says.
Thank you, Julie for helping me make a decision between IBM and HP. IBM was a little more expensive, but better service is worth it when you are running a company.
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Lindylou40
July 17, 2009
HP Plasma Lawsuit
We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th, 2009, my Son, Casey, heard a pop and the screen went black. He could still hear the audio. I immediately searched the internet for any solutions. After doing that for a couple of hours, I called HP Case mgmt from a number I found on a forum, 877-917-4380 Ext 79 and talked to Tera and said that this was the last step, there was nothing he could do and when I asked to talk to his supervisor, he said that his supervisor doesn't take any calls from the public. He then told me to call the HP Tech Support, since I should have done that first to get a ticket number. During the course of the conversation, this HP tech support person told me that "It sounds like the "Y sustained board has gone out." I said I understand that this is a known problem and he said, "Every 50 or so TV's manufactured missed a solder." He asked me if my model's product number was EK430AA and I told him no it was EK429AA. He said that number wasn't in the known range. He told me that up until Jan 2009, HP was extending the warranty, but not longer. He told me that sometimes TV's just get overused or overheated and that can cause the Y Sustained Board to go out. I asked him that HP extended the initial warranty because of this problem, so why wasn't I contacted because my son and I filled out the warranty card? He didn't know. He told me that I could buy the $629 extended warranty and then a HP service person would have 3 tries to get it working, but this was not a guarantee that he could get it working. If the TV couldn't be repaired after three visits, then I would only owe $369.00 and I guess I would have to wait for a refund of my $260, plus I would have a HP TV that didn't work! I repeated this procedure three times back to him to make sure I understood that my $629 wouldn't guarantee a working television. He assigned a ticket number. I thanked him and hung up. I then sent a letter to the HP CEO, Mr. Hurd When we bought this tv, my son opened a Best Buy Credit card account that day to help establish credit and opted for the interest free 3 year plan. We still owe $223 on this defective $2000 television, since it didn't last 3 years yet and we are sick about it. I found on the Samsung forum that a plasma TV should last about 60, 000 hours. This TV, if left on 24 hours straight (which it wasn't), lasted 25, 000 hours. Hewlett Packard should be ashamed! If you know of anyone else with this HP tv problem, please direct them to this web site. http://www.HPplasmaLAWSUIT.info Hopefully, we can have some recourse for this defective product.
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pipjon
July 16, 2009
Terrible support - who LIE
I have been in the IT sector for over 30 years including support and I can only add to the numerous complaints regarding HP support. Having suffered terrible support for years from other suppliers - don't talk to me about Dell! - I was very happy with the support I received from HP when I got a laptop about 5 years ago. For a start it was from people I could understand in the UK and Ireland - not the terrible english you get from the sub-continent. These were technically competent, helpful staff who actually knew a thing or two and resolved problems. For some time I went round recommending people pay the extra premium for HP as the support was so superior to any other supplier.
However, recent experiences over the past few years regarding support for more recently purchased HP products have left me feeling that they couldn't provide a worse service. Support is from the sub-continent with the usual language problems and process-driven approach. Supposedly senior support reps know nothing. Queries are returned informing me that nothing can be done! This even when I have found a work around on my own! Most recently, having been promised a courier would arrive - and got that in writing - guess what. Of course. After waiting in a day, losing money and being left without basic business tools to run my business, yes he didn't come and I have no clue when he will.
I will never, never, never, never buy another HP product. Absolute crap.
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Deke Houlgate
May 14, 2009
tech support
After 2 plus days of trying to get back on line, our service provider (AT&T), saids HP was the problem solver. When we called HP, first off we were told we had to authorize a $99.00 payment. We did that with an American Express card. After so much plugging & unplugging and clicking, the problem was NEVER solved. We were told AT&T was the problem and that we 'd probably have to pay another $99.00 to get the problem solved. We called AT&T again ans finally got somebody that figured out the solution which is how we are able to send this to you today. We feel HP's charge of $99.00 is not fair because they never found and /or corrected the problem. Also, in essence, the charge is for a year's worth of tech support. We are, frankly, not impressed with HP's tech support.
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frank21
May 3, 2009
printer c6380
asked hewlett packard if photosmart all in one c6380 printer was ok to REPRINT black and white photographs. just the job they cried could not do better. fool that i am bought one from them. it is great if you wish your reprints to be red. tried all the silly things that aio support sugested not much help there. do not worry technical support will be in touch. some chance i will be dead before i hear from them. hewlett packard take your money and run. there customer service is none existence. do not buy from hp you have been warned. any offers for a rubbish printer ?
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Liptrot
April 17, 2009
Ipaq Voice Commander Phone
Bought a new HP Ipaq Voice Commander Cell (Mobile) phone. Standard Battery has very poor life. Went onto the HP website to order an uprated battery.
Three weeks later I'm still waiting for the battery.
So, I have a phone which runs out of poer in thearly afternoon - with only moderate usage.
Conversations with a number of HP people in the UK - whose idea of customer care gets 0 out of 10!
HP don't seem to understand the idea that it's unprofessional to run out of stock (McDonalds don't run out of hamburger buns - and airlines don't seem to run out of fuel at airports...).
HP don't therefore seem to undetstand the concept of JIT (Just in Time) stock control.
The message - don't buy an HP phone.
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frank21
April 13, 2009
customer service printer
hewlett packard are the worst company i have ever had the misfortune to deal with in my life. their product does not do as claimed, the reason that i bought it in the first place, was assured it was right for the job before i purchasted it. customer service nill. do not deal with them if you have the slightest bit of sense. frank l green photosmart c6380 printer.
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