Microsoft Vista should not be allowed to take people's money for operating system that DOES NOT WORK, AND SUCKS AWAY the time of people. HP printers and Roxio and other software should not be allowed to market and sell items stating they are compatible with Vista when they are not. I can see why people use Mac's, it's about time for most people to say I've had it, you've taken my time and money for the last time.

I have just bought a laptop with $100 cashback. I was told by a dse employee that there would be a form inside the packaging but when i searched for it there was nothing about a cashback offer. The next day i returned to dse and another employer said that you had to apply online. He searched for about 15 minutes but said that he could not find it he also said he would contact us if he did, however 1 week later i had not heard from him so on the 12 may i looked on the net and it was the first thing i saw. I applied but 2 days later got an email saying threat i had to send the receipt that was the 15 may the offer ended on the 16 may but i still sent the receipt. I have still gotten no reply from hp and the money has not arrived.

Airtel post paid connection i am using from past 3 yrs but two days back taken one more post paid SIM at evening 5:30pm, sales guy said it would be activated max by 11.55am on the same day, yesterday i called the agent on his mobile & i had informed him still its not activated, airtel sales person said i will call u back in 5 mins yesterday afternoon @ 1:30pm since then he never call me back, i had given him atleaset 20 calls yesterday from 3pm till 8pm but he never picked his phone, later today morning i called up 121 from my other mobile, twice airtel customer support guy had listened by query for 3 mins and then he disconnect, same happen again thrird time when i called 121 one more person picked the call to whom i had informed all the things whihc had happended, he told to call once again to the same person with whom i took SIM CARD POST PAID --- and his voice was bit arrogant looks like he had taken some drugs - i had also said why r you talking so bluntly, he said sorry 5 times, i said its okay as if you would had been in my position, you would have been also bit agitated from past two days i am chasing 121 & person name MOHAMHAD sales person from airtel, i work for HP and had taken 4 post paid connection plus broadband 256 KBPS pls phone, but suddenly he disconnected the phone all of the sudden call time was for 7 mins. I think Customer care guys especially guys, boys who picks up the phone @ 121 doest have any decency how to deal with the customer, now i am going to esclated the same in my company ---about this also finding if can get some info. of some higher profile person in Airtel Bangalore, to him also i will esclate if anyone has any number of any airtel person sitting @ higer level in bangalore please do let me know, services are suck i am sure to convert all my 4 post paid to VODAPHONE since its a UK telecom company recenthy had a tie up with HUTCH, but airtel overall is good incase of coverage and all but guys in customer care are simply looks are too frustrated reason they try to release pressure on customer while talking in very arrogant manner i feel they simply do call center job to make money, dont brother either customer leaves airtel or not due to of unsatisfactory
regards
Vijyant

Purchased new Pavillion desktop in Dec. 2006. In Nov. 2007 the hard drive failed. I knew what had happened and had the error codes and had run a smart test. On phone with techs for hours while they had me run innumerable recovery and restores, I repeatedly told them the HD had failed. Finally they agree to send me a new HD, only after I give them my credit card info. They promise to expedite the shipment. A week later I call again to see where it is, they haven't sent it as they were waiting for me to call back to see if I still wanted it. Some choice words and I have the new HD in a few days. That HD also doesn't work. Three more days trying to get through to "service" and then more so-called techs reading off a plastic flip chart telling me to run recovery and restore. Finally they agree it has to go the factory repair center. They'll expedite it.
A week later I receive my box and send it off. A little over 2 weeks later it returns. My graphics card is taped to the top of the case and 3 separate notes say my motherboard was bad, mt graphics card had corrupted the O/S and the hard drive was bad. Guess they wanted to give me options to blame. I boot up the computer and a factory tech screen pops up, seems HP Repair forgot to finish what they started. I call Tech support, they have no idea what the screen is. They make a wild guess and tell me to start clicking on buttons on the tech screen. Guess what, computer goes haywire and will not boot. 2 more days of calls to HP and more restores/recovery. They finally agree to send it back to Factory repair, expedited of course. A wheel later the box arrives and I send it back. I tape a description of the problem and a diagram of the screen on the PC.Two weeks later myHP returns home for a visit. Take it out of the box which is closed with a single piece of tape and has holes punched in it. Boot it up and I get the exact same screen I sent it in with. I call HP Tech Support and explain the issue. They tell me to click the same buttons last time. I explain that didn't work. They say that is the button, fine, I click it and computer goes haywire. I cheerfully inform the tech that they've managed to kill my PC again. They ask if I can try clicking another of the buttons- then comes restore/recovery time.

I've had enough, two months without a computer. I demand a replacement and after an hour of trying to fend me off they say a case manager will call. A week later one does actually call, a supposed senior case manager. He listens with barely any interest and says HP will replace my PC. But it's Friday and they have to research my PC to see what I can have as a replacement. I say its listed on your website, what's comparable? He can't tell me. but promises to call Monday with some specs to see if I agree- then it will take up to 14 working days to deliver. Well now its Wednesday and no call back. Even if they called tomorrow and promised to deliver a new PC it would be up to three months without a PC. Did I mention they offered to upgrade my replacement for only $300-500? How nice of HP! HP service is useless, the techs have little or no knowledge and the company will not back up their product. You will not receive a straight answer or the truth from techs or case managers. I purchased another computer so I would have one to use. I would never buy another HP product if it was my last choice. Buyer beware and trust not the snake in HP clothing.

I have never written a review and I rarely am so adamant that people should steer clear of a company! I bought a HP Laptop in October of 2006. By early 2007 I was already having problems. The only solution was to send the computer in. I sent the computer in with the box, etc. supplied and it was returned approximately 10 days later wiped totally clean. All programs and files had to be reinstalled. Within a couple of weeks the computer was running slow again. I was told it was not because of HP. Now it is July 2007 and the entire computer went blank. There is nothing on the screen and will not open. All the computer will do is power on. HP tried to fix it remotely, but once again I was told it must be sent in. So here goes another period without a computer. I also mentioned there was not a way to backup the computer because it did not function and I was told I could spend $100 and find a company to image it. So now I am going to pay $100 for someone to image a computer that does not work b/c HP has not fixed it and it is still under warranty??? Give me a break! What kind of service is that???

It only gets worse!

I receive the box to send the computer in, put the enclosed FedEx sticker on it and send it away. The next day when it was to be delivered to HP, I tracked it only to find out that the sticker THEY gave me had the wrong address on it. The box was at HP with a wrong address. I called HP and this is when the Customer Service nightmare really began.

1) If I didn't call they would have never known it was lost.
2)The said they would call FedEx and try to find it.

At this point I called Executive Customer Relations in the Corporate Office. I spoke to a gentleman named Bob and explained that the computer is lost and it is ridiculous that I have a computer that is less than a year old and has had so many problems. Without offering a temporary replacement computer, it is hard to do work when a computer is in the shop. I also said I have never had problems with Dell and Toshiba, why am I having so many problems. This is not normal! He was nice and explained he would note my account and have a case manager on it right away.

A woman named Jean called and said they found the computer and it would be delivered to HP the next day. I told her of my frustration and this had now postponed it being delivered to me by another day. I also said I should not be dealing with these problems when the computer is not that old. Additionally, the online repair ticket did not note the correct problem. She was very rude, told me I should have bought a business computer if I wanted to do work on it (I only use it for email) and that if I didn't have problems with other brand computers, then I should buy one of those. I then said that I would be happy to post her comments and the service I have received on the internet, and she said she didn't care.

I then received an email from a lady named Rosa King. It stated: "Hi ___ my name is Rosa King I work for HP Customer Care. I need your correct address in order to send you your computer. I left a message on your telephone. Please e-mail or telephone me back." I did not have a message on my telephone, but the address to send my computer to was in the file and in the box. I called her back. Once again she asked for my address. I told her it accompanied the repair and was in their file. I asked why she was sending me the computer? Had it gone to repair yet? She stated she needed to check. She saw that it had not gone to repair, so I told her that is the address she should be sending it to...

I then called Executive Customer Relations again to report this frustrating experience and the customer service experience I had with Jean. I spoke to a nice young man who was obviously being trained. I heard the woman in the background prompting him on what to say. He said he has noted the account and I should be receiving a call back with the status of the computer and my concerns. Never received it. I did receive aa auto-generated email stating that my computer had been received and it would be back to me on August 2nd.

Today, July 30th, I received another auto-generated email stating my repair had been delayed. No date given for the time my computer would be returned. I once again called my case manager - Jean. She stated she did not know why I received this email, she still had the date as the 2nd and this must be just acknowledging that they received the computer. I told her this was from another email address, I had already received an email with that information and this was clearly stating my computer was delayed. "We apologize for the possible delay in delivery of your service; however, we are diligently working on expediting your order." She did not check on why this was sent nor offer to. I asked her when will I know if my computer was delayed. She told me I would know on the 2nd - the day I am supposed to receive the computer!!! I told her that this was very inefficient. She became very rude and once again would not give me any information. I told her I would call Executive Customer Service again as I already had in the past, because she is not a good customer service representative. A customer service representative should never speak to customers in the manner she speaks to them. She told me that she didn't care if I call and it didn't bother her. I then said that I would also post it on the internet. She said she loves it when people do that and she could care less. AWFUL WOMAN! Didn't try to help and then acted like this? HP should realize that this woman does not care about the HP reputation, just her paycheck.

I then called Executive Customer Relations again. I spoke to Tina. She asked my case # and why I was calling them. She wanted to know the whole story again - so I guess it was never documented. She was not too patient, not very friendly and not willing to do much of anything. I asked to speak to a manager, but she was supposedly the only one there at that time because it was 7 AM PST. It was obviously later since I am CST. She stated she would send the information to Jean's manager. I made it very clear that I wanted to know when my computer was going to be ready and I wanted a manager to call me back ASAP. I am still waiting...

I wish I could get my money back and be on my way! I can't stand these people or their product!