I Had brought a HP iPAQ 6340 a few months back. This product is still under warranty. there seems to be some problem with the LCD. I have taken it to the service centre here in Bangalore, and it seems that the product is under warrany but the LCD is not. How can this happen? its like me killing a person with my hands and say i am not responsible for my own hand. This is extremely ridiculous.

PLEASE DO NOT BUY HP PRODUCTS!!! They don't value a customer, as they are a very big company. The solution they offered me was a replacement of the handset, but at a price of 20, 000 INR.

I have written also to HP corporate umpteenth times, without any reply.

Its very simple, i run a small business in michigan, have mulitiply offices, with lost of equip. switched from dell to hp, and found hp wont stand behind there products, they will totally make your life and employees life miaserable, tie them up for hours before they will take there defecttive products back and stand behind them...uncle...back to dell for me, all hp equipment leaving all my offices, in this day and age, if your not willing to stand up and back your products, your going to run yourself into the ground...i wish hp the best, but not in my offices anymore...

I purchased a HP Pavillion Entertainment PC. Within 3 months of having, I had to have it repaired more than 5 times within the time period of the factory warranty. I then purchased a extended full coveragre warranty because of all the problems I had previously. I have had to send it in 4 times for repair because of system problems from HP. I then dropped it and had to send it in for repair. I have sent it in on 3 different occasions. Each time after receiving it back thereafter, It have yet to be repaired. To start with before they would allow you to send it in for repairs. They make you stay on the line with them to troubleshoot the problem. This I do understand but, the problem with that is each time I have sent it in I have for each time been on the line with them for 3+ hours at a time. Very seldom was it under 2 hours. The upon receiving my laptop back I turned it on and it would not boot up. I called and they could not get it to boot up, so I sent it back in. Got it back in about 2 more weeks and turned it on and it would not open up explorer or any of my office tools. waited on them to send me a box and got sent it back in receive it back in a week or so. Turned it on, and this time it would boot up but would not open up any programs. At this point I am frustrated; don't have 2 to 3 hours to give them on the phone, which this has been going on since the 2nd of March. Thim without my laptop and time I don't have to troubleshoot on the phone them the day of receiveing suppose a working laptop. I am on the phone right now for One hours and thirty mintues waiting to talk to a supervisor. They keeps coming back saying a supervisor is coming; after saying that for the 3rd time he started pretending like he could not hear me. He then said since he can't hear me he would hang up and end the call; read the ticket number off and I said I know you hear me and I am not hanging up. But, if you feel that what you need to do hand up. He Rakesh, did not hang up and I am still on hold. I told him I am not going to hang up and I am going to turned this in and all the other calls and duration of the calls in to the better business burea, consumer affairs and any other place I can get the word out on hewlett packard backing their warranty and their service department. All of their people people I have ever spoken with speaks very broken english, and it is very hard to make them understand / communicate with them.

My company has brought their Professional testing tool, for some reason it is not supporting our application. It is almost the 4th month and I did not get any solution yet, they just email you at the end of your day and then when you reply, they take again one or more full working day and then reply in the piece by piece meal.We are certainly not going to renew any more contract and will go for some other company product.

I was given a HP Desktop for Christmas one year. The first year of use was okay, but the following years saw lots of trouble. Called Tech Support since my warranty was up, they charged me $49.99 for 14 days of "support". I was able to get my computer working again, but it eventually needed more service. Contacted HP Customer Service and was advised to pay $99.99 for one year of tech service, which as I was told, would be refunded if the computer was not fixed within the time period. Towards the end of my year, the computer lost it's hard drive, and I was informed that HP would not refund nor repair the computer's hard drive. This was after they had already shipped the wrong parts due to a mistake on their end. This mistake cost me another $150, for parts I did not want or need. After clarifying the right part and serial numbers, they shipped me set of restore discs for $17. After receiving these discs, they told me I had one last tech support call available to resolve the computer issues. I called them today, and was told that they had no knowledge of my last phone call and tried to charge me another $99.99 for more support. I strongly urge anyone thinking of buying a HP product to steer clear. HP's customer support is nearly nonexistent and very unpleasant to deal with.