HP have to be the worst company in the world do deal with, their notebooks go faulty as soon as the warranty runs out, then when you try and contact them they want nothing to do with you.

I would never purchase anything from HP again and would warn anyone to think twice before even considering to purchase HP products!!!

I can understand where HP is coming from as a company. There losing money just like another in this poor ecomnomic times, but to treat a customer like myself in the way there tech support did is just wrong. I have (not had) a problem with my officejet printer. I called the tech support line to see if there was any help. They informed me that my printer was defective and needed to be replaced. They told me that it would be replaced at no cost to me and I would have it in 24 to 48 hours. I thought that was great, but there was a catch. I had to provided a credit card as collaterial. Well I don't have one. So my second option was to send the defective rpinter myself to a service center and when my defective printer was recieved I would be sent the new one. The problem I have with this is the fact that I'm out more money on shipping on a printer that may work for alittle longer. The printer that there replacing is only a few months old, so I can only figure that the one there sending would last just as long. So I could be sending for a new printer every few months. I was willing to send the printer to them if they were willing to refund my shipping cost, but that wasn't an option. So at this point I think I'll just go out and buy a new printer that in the end would most likely out last the one that HP was willing to send. Booo HP. Booo.

I purchased an HP this past Jan. By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now recieved two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks...as of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight...I am shopping for a MAC right now. I dont think they have any plans on helping me..I feel cheated and left abandon. I will never purchase one of their products again !!!

I purchased an HP Compaq notebook computer. Long and aggravating story...the motherboard went out of it. I was told by a local computer repair that they had seen the issue in at least 15 computers of the same model. Thinking I was just out of a computer, I didn't do anything until a friend of mine said that there was an extended warranty from HP due to the issue and mine qualified. I called but was told that although the computer died in July 09, the extended warranty was up at the end of September and since I called after the deadline, my computer could not qualify. They offered to cut me a break from the original cost to repair of $398 + tax down to the low low price of $259 + tax!! I can get another computer for that! THANKS HP, for standing behind your crappy products!! It's funny how before you buy a product, they are the best thing out there. After you buy, you basically have what you have...nothing!

My HP crashed 3 days after the warranty “supposedly” expired. I was on the phone with a tech for almost an hour then was transferred to a “case manager.” They wanted me to provide a receipt the will prove that I had purchase my laptop less the 2 years ago. Which I could not because the company I bought it from (Circuit City) went out of business. I was on the phone with the “case manager” for over an HOUR!!! It took him that long to pretty much tell me there’s nothing he can do for me without the receipt and he offered NO SOLUTION for me what so ever!!! They wanted to charge me over $250 to fix it. I finally gave in and called back a couple of days later. I need my laptop and so I was fine with having to pay it, I’m just not going to ever purchase another HP AGAIN! I received the box in which I was suppose to send back with my laptop. I was NEVER told that I needed to back up my computer or anything… let me rephrase that…I HAVE NO WAY OF BACKING MY COMPUTER UP BECAUSE IT WON’T TURN ON!! I was on the phone once again with a tech (who could not understand me) for over 30 minutes. Just to find out that I would have to bring my computer to ANOTHER company to have them back it up for me before I send it in! This is the short version of my complaint!!! A couple of points…
1) HP HAS TERRIBLE CUSTOMER SERVICE (Bull that customer service comes first)

2) Never had any problems with my HP but the one time I do they make me jump through hoops!!!

3) For the amount of money I’ve spent on this I could of purchased a Mac.