My son's laptop is out of warranty, so when we called HP to get a P/N to fix his laptop they wouldn't give us the info without a $50 fee. They said, and I quote, "I can't answer your question without charging you $50." Outragous!!! HP just lost my future business, and I hope yours too!!!

I have a HP notebook computer which is less than one years old. Now, the metal coating on the mouse pad button is starting peeling off. Sent it to HP, I was told that it is not under warranty because it's "Normal Wearing and tearing"!

It's not! It's a quality problem. I have had been in contact with hundreds of notebook computers at work place, and none of those had such problem for a computer less than a year old!

I will never buy an HP computer again!

I just purchased an HP SimpleSave 1TB external hard drive back up system for my computer. HP's advertising says this is a hands free automatic backup.

It's only automatic the first time you plug it in. When you restart your computer it becomes a completely manual system that tries to start over from scratch each and every time you manually start it. You must either navigate to a certain directory and know what file to execute, or unplug the drive and plug it in again in order for monitoring to start. Even then you must be alert and cancel the impending full backup or the system will spend the next several hours doing a complete backup (again).

There is no way to start only the monitoring software by itself, much less automatically.

If you are a novice computer user you would probably not even know that your system was unprotected. Nowhere in the documentation are you alerted to this procedure.

HP customer service says this is normal operation.

A true automatic backup system would start the monitoring software each time the computer is started and perform incremental backups as files are modified. Apparently HP can't read a dictionary to understand the definition of "automatic".

This is a great example of false claims and false advertising.

I've been unable to dependably print wirelessly with this model since I bought it 2 weeks ago. I keep getting a "broken pipe" error. There is no way to set up wired printing after the initial wireless setup. I've uninstalled the software and reinstalled it multiple times without success. HP online support has nothing addressing this. I've called repeatedly to customer support and because I have a Mac get transferred to a number that hangs up on me due to "circumstances out of our control".

I purchased a wireless printing upgrade kit for HP printers. When we initially installed it to a Windows Vista laptop, it worked and we could print to the printer. We then tried to add another computer (as the instructions say you can). When we installed it on the second computer, we could not connect to the printer anymore. The blue light would no longer light up on the unit.

So, I tried HP chat support and they said they could not help me because the attached computer was an all in one unit. I'm not sure why that mattered when the problem was in the wireless printing unit, not the printer. So, I called tech support and none of the menu items related to my problem so I said "technician". The first person took down all of my information and then said they could not help as they were laptop support. They claimed to be transferring me to printers, but I ended up with another place entirely. After talking to that person, they claimed they were transferring me to printers, but the person I ended up with did not have any idea what the product was. He did offer to look for the right department and transferred me again. The next person said she was not the right department.

It's currently been 45 minutes and my husband is holding the phone now. We've asked for a supervisor now--the supervisor REFUSED to give us Level II support. I am appalled at the level of customer service provided by HP. This is totally unacceptable for a large company. I am totally frustrated and right now would never knowingly buy another HP product.

As an update, the last person we had, named Mary (she refused to give us last name or other identifying details), was txfering us AGAIN. We've determined the product is bad (which we told the very first person), but that they no longer made the product. When told that we could not return the unit to where we purchased it as it was past the return window, she didn't really know what we could do. She's now txfering us to the returns department. HP needs to update their customer service support to a better level to compete in this environment.