My husband bought me a CQ50Z notebook as a gift, I had it for ONE week when it went kablooey. When I contacted HP & finally got put through to Tech Support the guy said he had never heard a computer make that sound. They sent me a box to ship it back for repair & ever since then it's been a headache. This started on Aug 26 my first phone call, they received my laptop on Aug 29 and the date for delivery back to me was Sept 9. I started making phone calls to customer service 2 days before the due date, no one in customer service could tell me anything about what was happening, all they would say was that it would be to me on the 9th & that the web page didn't get updated often. On the 10th (the day after it was supposed to be back to me) & after an hour & a half on the phone with customer service (being hung up on, transferred 6 times, told I was just a CUSTOMER & managers did not talk to just customers) I finally got what they call a case manager!!! While he was checking into everything which of course took 2 days it was Fri the 12th & the hurricane was going to hit Houston (where my laptop was) & everyone was being evacuated so I would have to wait till Mon the 15th to learn anything. Mon comes & the case manager (CM) said to give it one more day because they were not back yet because of the storm. Tues he said that they still knew nothing & offered me a replacement upgraded laptop. Told me to call him Wed with my answer. Called Wed the 17 & oh geee even though I wanted the upgraded laptop they ran out & couldn't do it anymore ... so sorry. But!! they couold build me the upgraded laptop but it would be 3 weeks. AGAIN call me Thurs & let him know. Called Thurs the 18th & said build me the upgrade ... OH NO never said that ... said they would build me the same laptop that I had sent them. Told him I was tired of being jacked around & give me a refund ( I now have this conversation taped!!!) Said he would check into that & it would take 5 weeks for my refund. But does it end there ... Heavens NO ... Got a call from my CM later Thurs night with ... are you ready for this ... " Just had word from the powers that be No Refunds & No Replacements until Houston is back up & running & they know whats going on!!! I will NEVER but anything from HP again & will tell everyone I know what my experience has been like.

I bought My labtop in September 27th 2007. On around January 12th 2008 my computer broke and I had to send it in to Hewitt Packard for repair. I found out that my Mother Board was broken and needed to be replaced. I had to wait around a month to get it back. I filed a complaint because they kept delaying the return date and I got a case manager someone who is supposed to be able to help you they told me he would call me back in 48 hours he took over one week to call me back and he didnt even call me back I had to get into contact with him. When I got into contact with him he said theres nothing I can do to help you pretty much you just have to wait. I finally get my labtop back on Febuary 17th but when I get it back it lasts a few days and breaks again I send it in again because the mother board broke again. They recieved it March 5th and I had to keep complaining to my case manager I want my labtop fixed I am a studnet in college I cannot not have my labtop for weeks and weeks. He did nothing to help me again the date of return kept being delayed and I did not recieve my labtop until April 3rd 2008. During the second time it was in for repair my case manager pretty much ignored my phone calls until I called the corporate office and told them to have him call me back and that was the only time I would get a call back probably in the almost 3 months it was in for repair the case manager called me 3 times while I called at least 20 times. So pretty much I got no customer service. Hewitt Packard is not a company I will ever do business with again.

We purchased an HP G series late February 2009. Woke up one day and the screen was cracked. We contacted HP, they sent us a fed-ex box to return for repair. A week later we received a call from a rep stating the damage was accidential and caused by us. All we did was open the laptop, there was no problem hours earlier. I have called HP 4 times and they will not pay for the monitor, but said they would repair it for $400.00????? I asked to speak with a supervisor and was told I could not. I asked to speak with anyone in authority, I was told I could not. There needs to be a way for some type of class action complaint against HP to have them repair this problem. I see so many other sites with people with the same problem. Please help.

I purchased an HP LaserJet P2015 printer from Staples in late June 2008. After about seven months of operation, it developed a mechanical defect and needed repair under warranty. You would think that you could bring the printer back to Staples and that they would either repair it and bill HP for the work or forward the printer to HP for repair. Nope. Consumers are forced to mail the printer back to Hewlett Packard in California. At this point, you would think that HP would cover the return shipping costs or would send consumers a pre-paid shipping box. Nope. Consumers are forced to cover the cost of shipping the defective unit all the way to California.

In my case, it would have cost about $30 to have the printer boxed and shipped. HP offers a service where they will send a replacement printer to the consumer and then pay to have the defective printer shipped back to HP. However, this service costs $57 (including the tax). Thus, at a minimum, consumers are forced to pay about $30 and go to the labor of packing up the product and then waiting several days (or weeks) for shipment in both directions. Paying the $57 does reduce the amount of time that the consumer has to live without a printer, but it is a lot to pay for fixing a defect that is not the consumer's fault and is supposed to be covered under warranty. In my view, a warranty is not a true warranty if the consumer has to go to that much expense and trouble to obtain repair service.

an unsatisfied customers from Turkey Istanbul

these are unsatisfied custemor's website that share their complain about HP .it is a record in turkey

http://www.facebook.com/group.php?gid=9574061682
htt//hpmagdurlari.netsons.org
http://hpmagdurlari.blogcu.com/benim-basima-gelenler_2472732.html
http://www.h-yaman.com/hp-dizustu-alirken-bir-daha-dusunun
http://www.harmankaya.org/yazi-143-HP-Servisi-Rezalet.html
http://alaaddininsinirliablasi.blogspot.com/2008/08/hp-rezaleti.html
http://bilinclituketici.forumarket.com/2007/04/13/hp-notebooklar-hakkinda-notlar/
http://www.iyikotu.com/index.php/bilgisayar/donanim/tum-zamanlarin-en-kotu-dizustu-bilgisayari-hp-pavilion/
http://pavilionmagdurlari.blogspot.com/
http://www.cisday.org/2006/10/16/hp-hakkinda-birseyler/
http://www.harmankaya.org/yazi-97-HP-Ile-Sonunda-Mahkemelik-Olacagim.html
http://kimliksiz.org/kimliksizsiniz/index.php?view=article&catid=40%3Aguendem&id=149%3Ahp-madurlar&option=com_content&Itemid=53
http://hpmadurlari.blogspot.com
http://forum.donanimhaber.com/m_18707810/tm.htm
http://resim.donanimhaber.com/m_9430443/mpage_163/key_//tm.htm#21471791
http://www.notebookplatformu.com/forum/hp-destek-hizmetlerinde-yeni-sisteme-ge%C3%A7ti--p1988.html
http://forum.pclabs.com.tr/index.php?showtopic=104317
http://www.hardwaremania.com/forum/donanim/notebooklar/hp-laptop-hakkinda-69752.html
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/3
http://www.mmistanbul.com/soru-cevap/action/answerdetail/question/hp-servis-ve-call-center-rezaleti/answer/3159
http://www.ingilizanahtari.com/showthread.php?t=682
http://forum.ceviz.net/donanim/58744-hp-pavilion-dv6000-wireless-sorunu.html
http://baybul.com/sikayet/229155-hp-servisi-arizayi-gidermeden-bilgisayari-gondermis.html
http://resim.donanimhaber.com/m_23930637/mpage_1/key_//tm.htm#23935795
http://groups.google.com.tr/group/internet-guvenligi/browse_thread/thread/fde9030f995bc166?pli=1
http://www.chip.com.tr/forum/HP-Pavilion-Wireless-Sorunu_t37755_wp2.html
http://www.uludagsozluk.com/k/hp-pavilion/
www.sikayetvar.com/svf-sikayet-full--134--0-2-207926-.html
http://www.yorummerkezi.com/yorumlar/bilgisayar/donaniim-uuruunleri/tasssiinabilir-bilgisayarlar/hp-pavilion-dv6097ea/detaylar.html
http://bilinclituketici.forumarket.com/2007/04/02/laptop-alacaklara-oneriler/
http://www.memurlar.net/comments.aspx?id=85376
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/2
http://www.modifiyem.com/forum/f288/laptop-tavsiyesi-93229/index4.html
http://hpsikayet.blogcu.com/hp-sikayet-ve-sorunlarinizi-internetten-halledin_8816141.html
http://forum.darkhardware.com/viewtopic.php?f=14&t=159191
http://sikayet.name/?q=node/3277
http://www.notebook.gen.tr/hp-notebook-f5/garanti-kapsami-servis-sikayet-hp-t4241.html
http://suat.medyaturk.net/blog/index.php/hp-pavilion-serisi-notebook-sakin-almayin-tavsiye-etmiyorumen-kotu-notebook-hp-pavilion/
http://www.maruzat.com/myforum/showthread.php?t=235
http://forum.thgtr.com/index.php/topic, 12046.0.html
http://www.pekibune.com/frm/hp.html
http://www.motosiklet.net/forum/konu-disi/29039-hp-pavillion-rezaleti.html
http://hpsikayet.blogcu.com/