It's time to hold these companies feet to the fire for the indifference they give...

I bought a custom PC notebook and an express service warranty from HP. The fan quit working right and it got too hot and my computer would shut down because of it.

I sent it in and it had to go in for a second time because it totally shut down. It's been two weeks ago that I sent it in again and they cannot tell me ANYTHING about my $3000 computer except that (1) it's in for service (2) needs a part and (3) (for the 5th time) is in for "extensive testing." No one can tell me anything that I don't already know. They act like they are proud they can read the English form and tell me it's in for service - duh!!!

The first few times I heard these excuses, I went for it, but after being told all last week that I would get it TODAY, (was told the week before before that), I called for the tracking number and they can ONLY tell me that it is in still for "extensive testing." It's a canned answer!!!

These people can't even track my computer! They won't transfer you to a manager or service tech and can't give you any kind of intelligent answer! You have to wait on hold a very long time while they transfer you around to other idiots who don't know anything either, and you still come away with wondering if they even have your computer!

I wonder if they need a way to get to work. I need a way to do my business!!! If I knew the problem, I might be more understanding but it's the twilight zone when you call and they tell to call to check on the status but CAN'T TELL YOU ANYTHING except to call back or sometimes they just hang up on you. I'm online again now and have been for an hour almost checking again on this.

I know I am not the only one being insulted this way. If we do not complain, it will not get any better.

I still have NO IDEA what is going on with my computer that I made plans again to be at home all day to receive it...

Is that customer respect???