I sent my laptop in for repair because the right loudspeaker stopped working. When I receive it back, it looked like the bezel and screen had been placed on a dirty bench and then wiped with a dirty rag. There were scratches all over the bezel and one 3 inch vertical scratch on the screen. The laptop was in pristine condition before sending it into HP. When I contacted HP to escalate about the damage, I got a case manager that needed soft skills training. He said the only thing that could be done was to send it back in to repair the damage they'd caused. I did, and when it was returned, the bezel had been replaced, but the screen hadn't been touched. After another lengthy/friendly call with an escalations manager, I was assured HP would take care of it (with no commitment as to what that meant). Today I received a call from the first soft-skills challenged case manager. He said the only thing to do was to send it back, yet another time, for them to look at the screen, determine if it really was scratched, and then they would determine if the screen needed to be replaced. By this time it is apparent that HP really doesn't care about it's customers. The only way they'll do the right thing is if you stay on them and push push push. They've created a system like the ladders that salmon must jump through on the way back to the ocean. Most salmon give up, and HP counts on the fact that most people give up as well. They wear you out and then keep attracting new customers with their slick adds. Everyone around me uses either Apple or Lenovo laptops. I'm going to wise-up. I'm fairly sure I shall never buy an HP Laptop again. Shame on them.